Clinical Facilities Coordinator

Transdev • Pearl City, HI

27d • $17 - $18 • Remote

About The Position

Transdev is seeking a customer-focused and detail-oriented Clinical and Facilities Coordinator to support our Non-Emergency Medical Transportation (NEMT) operations. The Clinical and Facilities Coordinator works closely with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, or frequent trips in order to maximize scheduling coordination. This is a remote position.

Requirements

• Possess valid authorization to work in the United States required
• High school Diploma or General Education Degree (GED) required
• Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to work flexible hours.
• Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Nice To Haves

• One-year-related experience and/or training preferred.
• Bilingual communication skills are a plus.
• Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.

Responsibilities

• Receive and process request for transportation requiring a higher level of coordination including obtaining prior authorization and medical necessity forms prior to transportation commencing
• Ensure all prior authorizations are properly documented within client’s record including uploading supporting documentation
• Educate medical facilities, clients, and case workers on proper procedures for requesting elevated services
• Monitor all life-sustaining subscriptions to address member no show issues
• Modify subscription trips due to holiday closures
• Review and update commonly used Locations for name, address, and drop off instructions
• Assist with call queues when necessary to ensure service levels are met
• Adhere to and ensure all company policies are followed
• Perform additional duties and responsibilities as needed and/or assigned

Benefits

• Competitive compensation package: $17.00 - $18.00 per hour.
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 7 standard
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees