Clinical Experience Lead

Adaptive Home Health•Houston, TX

2d•$55,000 - $65,000•Hybrid

About The Position

As the Clinician Experience Lead, you’ll serve as the welcoming, familiar presence and cultural heartbeat of our Houston office. You will own every aspect of the new-clinician experience from pre-hire to day 30, ensure the office stays connected and energized, and become every clinician’s trusted first point of contact for questions or support. This people-first, high-ownership role is ideal for someone who takes initiative — the kind of person who notices if a chair is missing or a laptop isn’t set up and addresses it proactively. In Houston, our fastest growing market, this position is crucial to supporting our rapid expansion. You’ll use technology to automate check-ins, milestones, and outreach, ensuring every clinician feels seen and supported — with plenty of room for creativity and career growth.

Requirements

Based in Houston and able to work primarily on-site.
1+ year in a people-facing role — coordinator, front desk, hospitality, customer success, office management, HR/people operations, retail/service, or similar (entry-level welcome).
Outstanding interpersonal warmth and energy — you’re memorable and approachable.
Exceptionally organized and reliable, able to maintain a consistent check-in process and follow-through on commitments.
Comfortable using everyday technology and eager to learn basic IT support (logins, Teams, CareHub) with training.
Proactive, ownership-driven mindset — you act before problems escalate.
Strong written and verbal communication skills.

Nice To Haves

Experience in healthcare or home health
Experience in onboarding, engagement, or events
Experience with Microsoft Teams/365
Bilingual (English/Spanish) skills

Responsibilities

Own the first 60 days: Implement a proactive check-in schedule for every new clinician, including a warm welcome before their start date and structured touchpoints on days 4, 7, 9, 14, and 30 to quickly resolve onboarding issues or mismatches.
Ensure the first week for each new hire is seamless and welcoming: clear orientation, timely lunch orders, all necessary materials prepared, and tech setup complete.
Foster office culture: Create a sense of belonging by welcoming new hires, sending personalized birthday and holiday notes, and organizing team events and gatherings.
Be the "go-to" resource: Serve as the friendly, knowledgeable point of contact for clinicians, connecting them to the appropriate leader or department and following through until needs are addressed.
Provide basic IT support: Act as first-line help for login issues, password resets, Teams calls, and CareHub support, escalating only complex IT concerns (training provided).
Support the Houston GM: Step in where needed to keep office operations running smoothly; provide the adaptable, hands-on support the team needs.
Manage supplies: Coordinate and ship essential supplies directly to clinicians’ homes so they’re always equipped — no unnecessary office trips required.