Clinical Excellence & Quality Coordinator

BioScript Solutions • Montreal, PE

9h • Remote

About The Position

The Clinical Excellence & Quality Coordinator is a newly created role responsible for providing administrative and operational support across a range of Clinical Excellence & Quality activities. As a key member of the Clinical Excellence & Quality team, this role supports the coordination of quality compliance, documentation readiness, and reporting of information that enables internal stakeholders, clinic operations, and quality initiatives across the network. This is an execution-focused role requiring precision, strong organization, and the ability to independently manage high-volume administrative work while maintaining accuracy and timeliness. With 100+ clinics delivering infusion and injection services across Canada, the Coordinator plays a key role in supporting the preparation, reconciliation, and communication of compliance data, ensuring internal stakeholders have clear, reliable visibility to status, risks, gaps, and clinic-level readiness. The right candidate brings structured thinking, strong documentation skills, and comfort working in a regulated healthcare environment.

Requirements

• Post-secondary education in health administration, business administration, nursing, or a related field
• 2–4 years of experience in a coordination, quality, compliance, or administrative role within a healthcare, regulated, or clinical environment
• Experience managing and maintaining structured datasets (e.g., spreadsheets, reporting tools, or databases) involving complex, multi-variable information
• Demonstrated ability to prepare and organize documentation packages for audits, accreditation reviews, or regulatory submissions
• Experience in specialty pharmacy, infusion therapy, homecare, or a multi-site clinical environment
• Experience working with learning management systems (LMS) or compliance-related reporting platforms
• Exposure to quality management systems, ISO documentation practices, or clinical quality frameworks
• Strong organizational skills and attention to detail, with a demonstrated commitment to accuracy and consistent follow-through in high-volume work
• Ability to work independently on complex, multi-step administrative tasks while maintaining accuracy and meeting timelines
• Strong written communication skills, with the ability to produce clear, professional documentation, summaries, and correspondence
• Proficiency with Microsoft Office applications, including Excel, Outlook, Visio, Word, and Power BI
• English proficiency is required to effectively communicate with stakeholders
• Bilingualism (French and English) may be required for this position depending on the specific role, location, and the needs of the organization.
• For positions based in Quebec, French language proficiency is required to perform day-to-day duties.
• Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Responsibilities

• Support the preparation and review of training compliance reporting for internal stakeholders, using information from established systems and source documentation.
• Collaborate with clinic teams and internal stakeholders to validate compliance, support reporting accuracy, and assist with follow-up on identified gaps.
• Prepare clear and concise status updates, summaries, and reporting outputs to support internal stakeholder awareness and leadership visibility across Clinical Excellence & Quality activities.
• Identify reporting discrepancies, documentation gaps, or compliance-related risks and escalate to the appropriate stakeholders for review and action.
• Support coordination of key reporting and compliance timelines, including audit activities, training deadlines, accreditation milestones, and review cycles.
• Support training-related administrative processes within applicable systems and escalate data, system, or ownership-related issues to the appropriate teams.
• Coordinate audit file preparation by compiling, organizing, and quality-checking documentation for internal and external audits.
• Maintain audit readiness checklists and support organization of document repositories aligned with current requirements.
• Track corrective actions and follow-up items post-audit, and coordinate with applicable internal stakeholders to support timely resolution and closure.
• Conduct regular reviews of system-based processes to ensure accuracy, consistency, and integrity.
• Review operational processes for alignment with SOPs and flag deviations for escalation.
• Support identification of process gaps and contribute to solution development and continuous improvement initiatives.
• Participate in testing and documentation of process improvements and system-related changes prior to implementation.
• Draft, format, and maintain SOPs, work instructions, training guides, and policy documents in collaboration with internal stakeholders.
• Support adherence to document version control, review cycles, and distribution processes in collaboration with responsible teams.
• Support the development of administrative, operational, and non-clinical documentation and process flows, as required.
• Support quality team change control activities, as required.

Benefits

• Work-Life Balance: A structured, consistent work environment that supports focus, organization, and balance - so you can perform at your best while maintaining time outside of work.
• Growth Opportunities: We’re committed to your professional development. With access to training and continuous learning, you’ll stay at the forefront of the healthcare sector and enhance your analytical skills.
• Vibrant Culture: Our collaborative culture thrives on teamwork, where employee feedback drives us to be better every day. From local activities to national initiatives, we engage our employees in creating meaningful change in the healthcare field.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree