Clinical Excellence Operations Manager

Intermountain Health

1d • $51 - $79 • Onsite

About The Position

The Clinical Excellence Operations Manager drives clinical outcomes and quality performance across assigned care sites, leading local improvement initiatives that enhance patient safety, care quality, and outcomes. In close partnership with clinical and operational leaders, this role oversees key quality functions, including QAPI, regulatory compliance, and board reporting—while aligning with system-wide Clinical Excellence strategies. Supporting a broad scope across clinical programs, service lines, and care settings, the manager plays a critical role in advancing highly reliable, patient-centered, and equitable care across the organization.

Requirements

• Bachelor’s degree in business or healthcare related field OR Registered Nurse, Respiratory Therapist, Occupational Therapist, Physical Therapist Clinical Licensure.
• Demonstrated experience in a Quality, Safety, Experience, Clinical Documentation Integrity or Physician Advisor related field.
• Demonstrated progressive leadership experience.
• Trained in improvement science (i.e., Six Sigma, Lean, or Workout and Project management, ATP).
• Ability to travel unplanned and last-minute with reliable transportation and arrive at Intermountain Health locations within a reasonable amount of time.

Nice To Haves

• Master’s degree in business, nursing, or related field.
• Experience with external entities that drive and support Quality approaches and standards, including government agencies, academic institutions, universities and related organizations of higher education, and other public institutions.
• One or more of the following nationally recognized industry professional certifications: CPHQ, CIC, CPHRM, CCS, CCS-P, CDIP, CHPS, CCDS, CCDS-O, CPC, CIC, COC, SRC, CDEO, CPMA.

Responsibilities

• Maintain key organizational relationships across Intermountain Healthcare with a specific focus on ensuring optimal safety, outcomes and experience of care.
• Participate in key committees at the system and local levels to drive culture and results.
• Administer department operations and reporting including budgets, planning, communications and resource allocation.
• Develop, direct, coordinate and share innovative initiatives across the organization that set new standards, exceed national best practices, drive down variation, create efficiencies and decrease costs.
• Work with Clinical Excellence leaders in identifying succession planning needs and candidates, and encourage staff preparedness for taking on new responsibilities.
• Support the implementation of clinical programs and services initiatives (as applicable), including: care process models, core measures, ongoing patient safety and experience of care efforts.
• Foster an environment of professionalism and caregiver engagement, including a culture where caregiver input is valued and recognized.
• Provide consultation and coordination regarding safety, quality and experience of care improvement functions to leadership, performance improvement teams, caregivers and physicians.
• Keep abreast of and respond proactively to changes or trends in healthcare and technology specific to departmental needs.
• Monitor and assist in designing departmental indicators and patient care quality reviews as required.
• Encourage use of that data for identification of opportunities for improvement.
• Responsible for assisting in the trending and tracking of identified variances in care, root cause analysis and seeking and supporting resolution as assigned.
• Serve as an organization wide consultant and educator.
• Support collaborative relationships with existing and potential partners, including hospitals, health plans, physician groups and post-acute care entities to be sure Quality standards/regulatory requirements are met.
• Collaborate with clinical teams, Consumer Experience and Human Resources a differentiated Intermountain extraordinary care experience.
• Support the highly reliable execution of evidence practices in improving patient experience.
• Nurture a strong internal culture of high reliability.
• Ensure Intermountain Healthcare is a learning organization by incorporating root cause analysis, failure mode analysis, event reporting and analysis, and continuous improvement methods through all levels of the organization.
• Strongly support and advocate for the tenets of a Just Culture to ensure a strong safety culture.
• Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.
• Support quality measurements for internal use.
• Support the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency.
• Advance, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve.
• Support Nursing in a journey to excellence (top decile performance in national nursing sensitive measures, Magnet accreditation).
• Partner with Medical Director to develop medical staff education regarding regulatory issues, new statutes/guidelines and safety / quality and improvement activities.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Up-front tuition coverage paid directly to the academic institution (PEAK program).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager