Clinical Engineering Intern

Albany Medical Center • Albany, NY

1d • Onsite

About The Position

The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines. The individual will complete tasks as documented by departmental standard operating procedures, processes, documentation and training. The individual will receive close supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.

Requirements

• Knowledge of and ability to adhere to customer service standards.
• Ensures all written and verbal interactions with users meet customer service standards.
• Exemplary personal work ethic.
• Strives to work effectively and efficiently.

Nice To Haves

• Access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Responsibilities

• Provides onsite and remote support for all medical equipment and systems.
• Takes ownership of escalated issues and works to resolution.
• Escalates and notifies employees appropriately according to documented standard operating procedures.
• Provides an exemplary customer service experience for all Albany Med employees.
• Acts as a liaison between customers and Information Services to resolve reported issues.
• Fulfills project-based or new requests within documented timelines.
• Completes tasks as documented by departmental standard operating procedures, processes, documentation, and training.
• Escalates issues that fall outside of their training and documentation for disposition by senior peers or management.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees