Clinical Engineering Customer Advocate - Advocate Health Remote FT Days

American Addiction Centers • Oak Brook, IL

1d • $21 - $31 • Remote

About The Position

The Clinical Engineering Customer Advocate role is a full-time, fully remote position responsible for managing customer service requests and inquiries within the CMMS work order system and via phone. This role involves monitoring internal resource availability, handling call escalations, and managing vendor scheduling. The advocate will also process purchase requisitions for goods, services, and contract pools, converting them into purchase orders. Key duties include training team members, suggesting alternative sourcing, providing order status updates, coordinating with Accounts Payable for vendor vetting, ensuring compliance with preferred supplier policies, and managing purchase order updates. The role also requires reconciling invoices with purchase orders and receipts, documenting and escalating variances, performing data entry and updates in SharePoint and CMMS, compiling reports, and coordinating meeting logistics. Other duties as assigned.

Requirements

• Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters.
• Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities.
• Effective use of Outlook, excel and other business software.
• Demonstrates accuracy, thoroughness, and orderliness in performing job duties.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.
• Ability to prioritize multiple, simultaneous work requests.
• Strong interpersonal, organizational and customer service skills.
• Ability to maintain a calm, professional demeanor under pressure.

Nice To Haves

• Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment

Responsibilities

• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone.
• Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling.
• Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority.
• As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.
• Ensures all invoices are entered into AP system.
• Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments.
• Documents and escalates variances with internal resources and vendors per department procedures.
• Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.
• Compiles reports.
• Coordinates meeting planning and event logistics.
• Other duties as assigned.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree