Clinical Education Manager, Global Training and Expansion

Edwards Lifesciences • Irvine, CA

8d • Hybrid

About The Position

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. The Clinical Education Manager will manage and coordinate Field and HCP Training Programs globally with TMTT. Role is open to considering candidates based in Irvine CA, hybrid based out of EW corporate office, or US or EU based, remote. Regular domestic and international travel to various training and case sites and to Irvine CA required. How you'll make an impact: Obtain certification and maintain high subject matter expertise at a Clinical Specialist Device, Imager and Trainer level Develop and lead the execution of Clinical Specialist Device, Imaging, and Field Trainer training programs including lab-based and case-based training with efficient use of resources (Labs, Trainers, Training equipment, etc.) Manage region requested field certification requirements and track timely progress and completion including training, case observations, cases supported and final sign-off for certification Partner with Global Training to develop training plans and programs executed through the Edwards Learning Network (ELN) that meet the changing needs and priorities of the business and regions Partner with regions to help identify ideal clinical specialists and trainers Support on-going requests including SME and trainer case coverage, HCP training, and continued education until regions reach training independence Contribute to global training efforts, including content and tool development, initial regional launch support, and new products/indications launches Measure effectiveness of programs through post-meeting survey instruments, direct field and region feedback, and KOL review. Collaborate with Global Training to increase training program effectiveness and ensure overall stakeholder satisfaction from a content and educational perspective. Provide SME training support for team members through coaching, training and assessments Other incidental duties

Requirements

• Bachelor's Degree in related field with minimum 8 years experience in medical device and or clinical experience or equivalent work experience based on Edwards criteria required
• Master's Degree or equivalent in in related field, 6 years experience of previous related medical device and/or clinical experience or equivalent work experience based on Edwards criteria
• Domestic and international travel up to 65%

Nice To Haves

• Experience in cardiac sonography or echocardiography, or clinical field training role
• Direct clinical experience as either a clinical specialist, nurse, sonographer or in a technical product support role with procedure room knowledge.
• Postgraduate degree
• Previous experience within the cardiovascular industry. Structural heart experience is highly valued.
• Experience in Mitral and Tricuspid valve therapies preferred.
• Formal Education and Clinical Experience in one or more of the following specialties is strongly preferred: Nursing (RN/BSN/MSN), Physician Assistant (PA-C), CV Sonography (RDCS/RDS), RCIS/CVT/RTR, Physician (MD).
• Clinical experience from industry-related positions that support HCP training, field training, clinical development and clinical case support.
• Interventional Echo-navigation Imaging experience, particularly with 2D/3D TEE and CT-imaging for screening
• Advanced facilitation and presentation skills
• Track record of successful project / program management
• Proficient with MS Office Suite (Outlook, Word, Excel, Power Point) and related systems and applications
• Demonstrates professional communication skills and relationship management skills including consulting, influencing, collaboration, and negotiation.
• Ability to develop strong relationships with regional customers, field and cross-functional partners.
• Works well in a multi-cultural environment and matrix organization.
• Demonstrates high level problem-solving, critical thinking, and strict attention to detail
• Ability to manage competing priorities and multiple deadlines in a fast-paced environment

Responsibilities

• Obtain certification and maintain high subject matter expertise at a Clinical Specialist Device, Imager and Trainer level
• Develop and lead the execution of Clinical Specialist Device, Imaging, and Field Trainer training programs including lab-based and case-based training with efficient use of resources (Labs, Trainers, Training equipment, etc.)
• Manage region requested field certification requirements and track timely progress and completion including training, case observations, cases supported and final sign-off for certification
• Partner with Global Training to develop training plans and programs executed through the Edwards Learning Network (ELN) that meet the changing needs and priorities of the business and regions
• Partner with regions to help identify ideal clinical specialists and trainers
• Support on-going requests including SME and trainer case coverage, HCP training, and continued education until regions reach training independence
• Contribute to global training efforts, including content and tool development, initial regional launch support, and new products/indications launches
• Measure effectiveness of programs through post-meeting survey instruments, direct field and region feedback, and KOL review.
• Collaborate with Global Training to increase training program effectiveness and ensure overall stakeholder satisfaction from a content and educational perspective.
• Provide SME training support for team members through coaching, training and assessments
• Other incidental duties

Benefits

• Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level