Training and Education Manager II

State of Delaware•Dover, DE

12h

About The Position

This position is located within the Division of Public Health (DPH) Office of Performance Management and serves as the Training and Education Manager II, supporting division-wide training and workforce development initiatives. The incumbent is responsible for organizing, developing, managing, and evaluating complex training and education programs delivered through Training and Education Specialists and management staff. Key responsibilities include leading performance management and quality improvement initiatives; managing the organizational workforce development plan, core competency framework, and training needs assessments; overseeing Delaware Learning Center activities; and supporting Public Health Accreditation Board (PHAB) workforce development requirements. The position also assists leadership with strategic planning and accreditation efforts and requires experience managing budgets, grants, or contracts. This role exercises decision-making authority impacting division operations and provides ongoing supervision to at least two merit full-time staff within the Training and Education class series, including a lead or manager-level position. Supervisory duties include planning, assigning, reviewing, and evaluating work, as well as coaching, training, and making recommendations related to hiring, promotion, and disciplinary actions.

Requirements

One year of management experience in training or education which includes the development, implementation, supervision, evaluation and oversight of training or education courses, services and activities, and ensuring needs and learning objectives are met.
Three years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
Six months’ experience in managing budgets, grants or contracts.
Six months’ experience in strategic planning including establishing goals, objectives, and priorities supporting an organization’s overall mission.
Applicants must be legally authorized to work in the United States.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Responsibilities

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
Coaches others and provides feedback that fosters learning, understanding or improved performance.
Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities such as visitor or education centers.
May participate in reviewing, testing, and making recommendations on applicable technology.