Clinical Director

Synergy Wellness Center•Hudson, MA

8d•Hybrid

About The Position

Synergy Wellness Center is seeking a Clinical Director to join their group practice. This role provides clinical leadership to both clinical and non-clinical team members, focusing on quality of care, clinician support, compliance, and operational efficiency in alignment with the company's strategy and values. The position is a co-leadership role with the Practice Director and will be based in the Hudson and/or Bolton locations. Synergy Wellness Center offers a supportive and flexible workplace with opportunities for professional growth and employee well-being.

Requirements

Master’s Degree in Social Work, Mental Health Counseling or Counseling Psychology
Licensure including LICSW, LMHC or LMFT
Minimum 5 years of supervisory experience
Minimum 2-5 years of management experience, demonstrated leadership, record of providing clinical trainings, team oversight, revenue generation
Prior participation in manager training
A record of diverse work experience
Clinical experience with clients from ages 5 through adulthood
Specific training and experience with the following treatment modalities: IFS, EMDR, ACT, CBT, DBT, and Somatic practices
A record of overseeing successful administrative and clinical operations
Demonstrated experience developing, reviewing and training on the development of quality clinical treatment plans, assessments and progress notes
Desire to work in an innovative, integrative services company committed to client and employee wellness
Demonstrated commitment to continuous improvement
Warm, friendly and thoughtful demeanor to facilitate exemplary customer service in a calm yet fast-paced environment
Excellent written and interpersonal communication
A history of building cohesive teams, a positive work culture, and an emphasis on individual and team relationships with direct reports and among all team members
Openness to constructive feedback and flexibility to adjust strategies as needed
Strong attention to detail and solid organizational skills with an ability to prioritize, meet deadlines and follow through on tasks independently
Experience working successfully with leadership team and with a peer leader
Trustworthy and able to handle confidential employee and client information
Willing and able to learn new technologies and skills
A solution focused approach to tackling problems and challenging situations
A desire to market services through in person and digital means
Proficient in Microsoft Office Suite, Google Workspace, familiarity with Jane.App

Responsibilities

Provide clinical oversight of treatment, quality outcomes for clients, HIPAA and licensing compliance, guide clinical decision making and treatment protocols
Ensure legal, ethical and professional standards are met (reporting, scope of practice)
Evaluate for continuous improvement of all processes and procedures
Serve as clinical escalation point for high risk cases and clinic’s risk management
Provide individual therapy to clients in person and telehealth
Provide individual supervision to supervisors, mentor clinicians’ clinical skills and professional growth
Identify training needs, coordinate continuing education within scope of training budget
Support clinician well-being and stress reduction to prevent burnout
Ensure the team’s timely, high quality and clinically compliant documentation
Provide team and individual feedback to highlight clinical strengths and areas of clinical improvement following semi-annual chart audits and as situations arise
Develop, update and implement systems, policies, and procedures into Standard Operating Procedures to ensure consistent, efficient and effective workflows
Foster a healthy, ethical, supportive clinical culture, clinician retention, modeling professionalism and values, supporting diversity, equity and inclusion in clinical practice
Lead clinical team meeting, peer supervision and supervisor meetings, in collaboration with Practice Director
Ensure collaborative communication between the Intake, Medical Billing and Clinicians
Participate in company Manager and other meetings as appropriate
Provide clinical coverage when Practice Manager and Supervisors are unavailable
Represent the Therapy department at community and networking events
Assist with outreach to local physician, psychiatric and other referral partners to establish trust, credibility and profitable referral relationships
Collaborate with the Marketing team to promote staff and team expertise; serve as the public face of the Therapy team to expand the company’s influence as mental health experts; educate internally and externally about services and interventions
Oversee and contribute to new staff orientation regarding policies, documentation standards, clinical culture, introduction to Intake team, EHR requirements and general expectations
Respond to client complaints, clinical incidents, external record requests and audits
Oversee performance reviews, support Supervisors in addressing and improving employees’ work performance issues, provide feedback in a supportive corrective manner
Oversee caseloads, progress notes, client retention, clinician productivity, financial performance and KPI’s to meet company’s clinical and revenue goals
Advise leadership on hiring needs, waitlists and specialty gaps
Ensure successful communication with Medical Billing for timely insurance verification and between and Intake and Clinicians for assignments, openings, and clinical expertise
Oversee Intake staff, ensure streamlined processes, training, performance management, and maintain expectations including answering calls and emails, responding within 2 hours of inquiries, scheduling Intake during first client contact and send EHR welcome email
Involve Intake Team in updating Intake SOP’s as needed
Utilize Asana to monitor intake process and to communicate across the Company