Clinical Director, Training & Quality

Vynca•San Mateo, CA

2d•$160,000 - $190,000•Hybrid

About The Position

The Clinical Director of Training & Quality is a senior leadership role responsible for designing, implementing, and continuously improving the education, quality, and accreditation programs that underpin Vynca's value-based, home-based Palliative Care model. This leader serves as the organizational expert on clinical best practices, regulatory standards, and performance improvement, ensuring consistent, compassionate, high-quality care. The role involves partnering with clinical operations, medical leadership, Compliance, and executive stakeholders to foster a culture of excellence and continuous learning. A unique aspect of this role is a direct patient care component, where the Clinical Director will maintain an active clinical caseload as an Advanced Practice Provider, ensuring clinical grounding and connection to the patient experience.

Requirements

Active, unrestricted licensure as an Advanced Practice Provider (Nurse Practitioner, Physician Assistant, Clinical Nurse Specialist, or equivalent) and willingness to obtain additional state licensure upon hire.
8–10 years of progressive experience in healthcare, with at least 4 years in palliative care, hospice, or home health settings.
Demonstrated leadership experience in clinical education, training program development, and quality improvement.
Hands-on experience with regulatory compliance and at least one full accreditation cycle.
Deep knowledge of value-based care models, including shared savings, capitation, or risk-based contracting in home-based or palliative settings.
Proficiency with QI methodologies (Lean, Six Sigma, PDSA) and data analysis tools.
Strong written and verbal communication skills with the ability to translate complex clinical and regulatory concepts for diverse audiences.
Ability to collaborate effectively across geographically distributed, interdisciplinary care teams.

Nice To Haves

Doctor of Nursing Practice (DNP) degree strongly preferred.
Master's degree in Healthcare Administration (MHA) or dual DNP/MHA is a significant plus.
Certification in palliative care (e.g., ACHPN) strongly preferred.
Certified Professional in Healthcare Quality (CPHQ) preferred or willingness to work toward CPHQ certification with organizational support.
Familiarity with LMS platforms for tracking and reporting on clinical training completion.
Familiarity with CAPC (Center to Advance Palliative Care) frameworks and NHPCO Clinical Practice Guidelines.
Experience working with Medicare Advantage, Medicaid managed care, or accountable care organization (ACO) quality programs.

Responsibilities

Develop, manage, and evaluate a comprehensive training curriculum for clinical staff, including onboarding, role-specific competencies, and ongoing professional development.
Design and deliver palliative care-specific education programs covering symptom management, goals-of-care conversations, advance care planning, interdisciplinary team (IDT) coordination, and culturally sensitive care.
Integrate value-based care principles into all training frameworks.
Utilize the existing learning management system (LMS) to assign, track, and report on clinical staff training completion.
Oversee simulation-based training, case-based learning, and competency assessments for clinical staff.
Collaborate with medical directors, clinical leadership, and the Compliance Department to ensure training content reflects current evidence-based palliative care guidelines.
Lead the organization's QA/QI program, including developing quality metrics, dashboards, and reporting structures aligned to value-based contract requirements.
Establish and monitor key performance indicators (KPIs) including pain and symptom management outcomes, patient/family satisfaction, avoidable hospitalizations, goals-of-care documentation rates, and advance directive completion.
Facilitate regular performance review cycles, root cause analyses (RCAs), and PDSA improvement cycles.
Analyze clinical and operational data to identify trends, gaps, and opportunities for improvement, translating findings into actionable training and process changes.
Partner with payers and health plan partners to meet value-based quality benchmarks and reporting requirements.
Support organizational adherence to applicable federal, state, and local regulatory requirements through staff education, clinical quality monitoring, and operational guidance.
Assist with implementation and operationalization of clinical and quality policies and procedures.
Remain knowledgeable regarding regulatory changes impacting clinical operations and coordinate associated staff education and workflow updates.
Conduct clinical, documentation, and quality-focused audits to evaluate adherence to organizational standards, clinical best practices, payer requirements, and quality performance expectations.
Collaborate with the Compliance Department regarding identified trends, potential regulatory concerns, or issues requiring formal compliance review.
Participate in quality-related incident review and performance improvement initiatives.
Provide operational support during regulatory reviews, accreditation surveys, and audits.
Lead all accreditation activities, including preparation, application, site visits, and ongoing maintenance.
Develop and maintain accreditation readiness programs to ensure the organization operates in a continuous survey-ready state.
Serve as the primary point of contact for accrediting bodies and coordinate cross-functional responses to findings and recommendations.
Build, mentor, and manage a team of trainers, quality specialists, and quality support personnel.
Serve as a key member of the senior leadership team, contributing to strategic planning and organizational priorities.
Represent the organization in external forums, payer partnerships, and community collaborations related to palliative care quality and education.
Foster a culture of psychological safety, continuous learning, and equitable, patient-centered care.