Clinical Director of Operations (LCSW-S/LPC-S)

Mindfully Texas•Austin, TX

5d•Onsite

About The Position

Welcome to Mindfully Texas, where diversity, inclusion, and equity are a cornerstone of our business. As a minority woman-owned company, we are committed to fostering an environment where everyone feels valued, respected, and empowered. Our mission is to provide comprehensive, convenient access to high-quality mental health care that is affordable, progressive, and personalized. We focus on thoughtfully matching clients with clinicians who specialize in the challenges they’re facing, supporting better outcomes for clients and deeper fulfillment for providers. When you join Mindfully Texas, you work with a practice that is invested in your mental, physical, and financial well-being. Our clinicians experience greater professional fulfillment, improved work–life balance, and a supportive environment that encourages clinical autonomy and growth. As the Clinical Director of Operations, you will lead clinical excellence across multiple outpatient centers, shaping therapy, teams, and outcomes.

Requirements

Active, unrestricted Texas license with supervisor designation (Required) ( LPC-S or LCSW-S).
Master’s degree (Required) or doctoral degree from an accredited program.
Proven ability to lead, coach, and develop clinical teams in a fast-paced environment.
Experience providing direct and indirect clinical supervision to therapists.
Strong communication and conflict resolution skills.
Strong clinical judgment, professionalism, and documentation skills.
Commitment to ethical practice and compliance with HIPAA and Texas regulations.

Responsibilities

Drive the execution of key service, quality, and growth initiatives across all centers within the region.
Oversee the day-to-day clinical operations of all outpatient services within the region, including staff and client scheduling.
Collaborate in the development and execute clinical policies and procedures as defined by Mindfully leadership and ensure consistent application across all regional sites.
Promote a therapeutic environment across all centers, ensuring client input is fully considered when developing and carrying out treatment plans.
Provide clinical management and oversight to therapists, clinical staff, and site-level leaders within the region.
Participate actively in leadership team meetings, clinical workgroups, and agency-wide initiatives.
Provide direct and indirect clinical supervision to therapists across all regional centers.
Problem-solve issues with supervisees when insufficient progress toward client outcomes is observed via review of clinical data and documentation.
Conduct and oversee staff trainings, evidence-based practice workshops, and clinical case consultation groups.
Ensure evidence-based treatment and clinical best practices are applied consistently across treatment plans and service delivery.
Monitor and maintain the quality of clinical services across all regional centers, ensuring compliance with regulatory requirements, ethical standards, and payer requirements.
Complete annual performance evaluations for clinical staff within the region to determine areas for improvement and ensure treatment integrity.
Responsible for and lead clinical audits per Mindfully policy; support accreditation and compliance efforts.
Monitor key clinical and operational performance indicators for the region — including therapist utilization, caseload fill rates, session completion rates, no-show and cancellation rates, and billable hours per therapist — and take proactive corrective action at the center level where needed.
Contribute to center and regional P&L performance by actively managing clinical productivity, staffing efficiency, and resource utilization across regional sites.
Understand the key financial levers that drive margin and work to optimize them within scope, in alignment with targets set by the Regional Director of Clinical Operations.
Partner with Billing, Revenue Cycle Management (RCM), and Operations teams to support timely credentialing, authorization renewals, and documentation compliance — protecting revenue integrity and minimizing billing disruption across the region.
Conduct structured performance review meetings with therapists and site-level staff using scorecards and defined meeting frameworks; drive accountability to established KPIs and escalate performance concerns through appropriate channels in a timely manner.
Track and report on regional workforce metrics including headcount, open positions, turnover, and therapist retention; collaborate with HR and the Regional Director on proactive workforce planning and staffing strategies.
Identify operational gaps, workflow inefficiencies, or compliance risks within regional centers; resolve issues within scope and escalate to the Regional Director of Clinical Operations as needed.
Support the Regional Director of Clinical Operations in executing regional strategy, preparing performance reports, and representing the clinical team in cross-functional meetings.
Support the professional growth and development of therapists through mentoring, training, and performance evaluation.
Participate actively in the hiring and onboarding process for therapists and clinical staff across regional centers.
Handle sensitive employee relations issues with integrity, individually or in collaboration with Human Resources.
Support new hire training and cohort onboarding initiatives within the region.
Identify performance opportunities that allow supervisees to achieve measurable outcomes valuable to clients and the organization.
Foster collaborative relationships with community agencies, referral partners, and other stakeholders to enhance service integration and client outcomes across the region.
Meet with and remain available for engagement with existing and prospective community and referral partners.
Maintain a reduced clinical caseload involving direct assessment and treatment of clients, as agreed upon with regional leadership.
Adhere to all Mindfully documentation, compliance, and ethical standards in direct clinical work and model these expectations for all clinical staff.
Comply with Mindfully Texas' Code of Ethics, Corporate Compliance Program, HIPAA regulations, policies and procedures, and all other applicable regulations, laws, and guidance relevant to the position.
Perform other duties as assigned.