Clinical Director, Crisis - Sign-On Bonus Eligible
About The Position
Heritage Behavioral Health Center is hiring a Clinical Director to lead our crisis and access-to-care programs. This is a leadership role with a standard Monday-Friday schedule, strong pay, and excellent benefits. The Clinical Director will provide clinical and operational leadership over four high-impact behavioral health crisis programs: 24/7 Crisis Response Call Center, 24/7 Behavioral Health Urgent Care & Crisis Observation, 24/7 Mobile Crisis Response Team, and Same-day Access to Care / intake services. This is a leadership and oversight position, not a direct crisis-shift role, managing Program Managers and their staff, with direct client care only during periods of high demand or staffing shortages. Heritage Behavioral Health Center is a Certified Community Behavioral Health Clinic (CCBHC) serving individuals and families across a multi-county region in Central Illinois, providing mental health treatment, substance use treatment, crisis services, and recovery support. They are a collaborative, growth-oriented workplace that invests heavily in their clinical leaders.
Requirements
- Master's degree in Social Work, Counseling, Psychology, or a related human services field (required)
- Licensure as a Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Clinical Professional Counselor (LCPC), or Licensed Marriage and Family Therapist (LMFT) — or actively working toward one of these
- Previous experience in crisis services, case management, or clinical/administrative supervision
- Valid driver's license, reliable transportation, and proof of auto insurance required
- Strong ability to engage individuals in behavioral health treatment
- Leadership experience in programs operating 24/7/365
- Comfort working in fast-paced, evolving environments
- Working knowledge of behavioral health diagnoses and the DSM-5
- Understanding of psychiatric, substance use, medical, and community resources
- Ability to navigate and train staff in electronic health records
- Strong communication, decision-making, and problem-solving skills
- Comfort with ambiguity and change
Nice To Haves
- Full clinical licensure (LCSW, LCPC, or LMFT) is a plus but not required; we're flexible on licensure level for the right candidate with strong crisis and supervisory experience
Responsibilities
- Supervise and guide Program Managers overseeing crisis services and access to care
- Lead programs operating 24/7/365, ensuring high-quality, person-centered response
- Step in with direct client care as needed during periods of high demand or staffing shortages
- Optimize workflows across crisis and access programs for timely engagement, assessment, and linkage to care
- Ensure all clinical activities meet state and federal regulatory requirements for behavioral health and substance use programs
- Operationalize programs for high-quality service delivery and fiscal sustainability
- Participate in hiring, onboarding, and mentoring new staff
- Train staff on assessments, crisis counseling, case management, and discharge planning
- Lead clinical case reviews and support continuous quality improvement
- Build strong relationships with referral sources, community providers, hospitals, and first responders
- Strengthen internal collaboration across clinical departments for coordinated treatment planning
- Participate in community events, coalitions, and statewide crisis system of care learning communities
Benefits
- Up to $10,000 sign-on bonus
- 26 paid Wellness Days per year (every other Friday off), plus separate vacation, sick, and personal leave
- Student loan forgiveness eligible (National Health Service Corps site)
- Generous vacation, sick, and personal leave; paid holidays
- Health, dental, vision, FSA (health & dependent care), and supplemental life insurance, with a substantial agency contribution to the health plan
- Agency-provided life insurance and short-term disability
- 401(k) and Roth retirement plans
- Health club / fitness reimbursement
- Employee Assistance Program
- Continuing education opportunities and tuition assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
