Clinical Diabetes Sales Specialist (West LA)

Tandem Diabetes Care

5d • $111,150 - $135,850 • Remote

About The Position

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: Directly responsible for the clinical services and, in partnership with a Territory Manager (“territory sales team”), the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products. Identifies potential customers, establishes and develops business relationships which facilitate the sale of Tandem Diabetes' products and clinical services. Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff. Provides Tandem product training and support to patients. Effectively leverages customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales. This is a field-based role based in the West LA region which consist of Long Beach, Beverly Hills, Torrance, and Santa Monica. A Clinical Diabetes Sales Specialist at Tandem also: Develops successful strategies with assigned Territory Manager to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products and to ensure the retention of existing relationships. Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied. Effectively promotes Tandem’s unique market position and creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services. Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues. Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy. Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products. Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory. Collaborates with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues, and additional patient education training needs. Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory. Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers. Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements. Directly reports to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals and maintains a strong partnership with the Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.

Requirements

• RN (BSN preferred), RD or RPh or equivalent combination of education and applicable job experience
• Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible)
• 2-years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred)
• Ability to relate effectively with patients, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and health care providers.
• Skilled at presenting educational material in a clear, concise manner to various audiences.
• Ability to work in a fast paced, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
• Ability to travel at least 80% in your assigned territory; must maintain a valid driver’s license and required auto insurance as well as good driving record per company policy

Nice To Haves

• 1-year related diabetes/endocrinology industry experience preferred

Responsibilities

• Directly responsible for the clinical services and, in partnership with a Territory Manager (“territory sales team”), the promotion and sale of Tandem Diabetes products within an assigned territory.
• The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products.
• Identifies potential customers, establishes and develops business relationships which facilitate the sale of Tandem Diabetes' products and clinical services.
• Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff.
• Provides Tandem product training and support to patients.
• Effectively leverages customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales.
• Develops successful strategies with assigned Territory Manager to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products and to ensure the retention of existing relationships.
• Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
• Effectively promotes Tandem’s unique market position and creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
• Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
• Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
• Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products.
• Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
• Collaborates with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues, and additional patient education training needs.
• Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
• Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Directly reports to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals and maintains a strong partnership with the Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.

Benefits

• Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts.
• You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level