Clinical Diabetes Sales Specialist (West LA)

Tandem Diabetes Care•California Remote, CA

10d•$111,150 - $160,850•Remote

About The Position

Tandem Diabetes Care is seeking a Clinical Diabetes Sales Specialist for the West LA region. This role is responsible for the clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will collaborate to achieve sales goals through clinical acceptance of Tandem products. The specialist will identify potential customers, build business relationships, and use clinical expertise to provide support and education to healthcare professionals and patients. This field-based role requires a strong understanding of diabetes technology and management, and involves educating prospects and customers on industry trends, web-based solutions, and Tandem products. The role also includes managing relationships with Tandem Pump Trainers and collaborating with support teams to address post-sale issues. Compliance with company policies, including Privacy/HIPAA, is essential. The position reports directly to the Regional Sales Manager (RSM) and partners with the Regional Clinical Manager (RCM).

Requirements

RN (BSN preferred), RD or RPh or equivalent combination of education and applicable job experience
Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible)
2-years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred)
Ability to relate effectively with patients, referral sources and health care professionals.
Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and health care providers.
Skilled at presenting educational material in a clear, concise manner to various audiences.
Ability to work in a fast paced, ever changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
Ability to travel at least 80% in your assigned territory; must maintain a valid driver’s license and required auto insurance as well as good driving record per company policy.

Nice To Haves

1-year related diabetes/endocrinology industry experience preferred

Responsibilities

Directly responsible for clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory.
Identify potential customers, establish and develop business relationships that facilitate the sale of Tandem Diabetes' products and clinical services.
Use clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff.
Provide Tandem product training and support to patients.
Effectively leverage customer training and clinical expertise in the marketplace to generate positive clinical outcomes and sales.
Develop successful strategies with assigned Territory Manager to address clinical concerns in the sales territory to ensure the sale of Tandem Diabetes products and retention of existing relationships.
Efficiently use available tools and resources to identify sales leads and gather information to determine if prospecting criteria have been satisfied.
Effectively promote Tandem’s unique market position and create value for healthcare professionals by differentiating Tandem Diabetes Care products and clinical services.
Educate prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
Complete all product training, documentation, and communication with HCPs in a thorough and timely manner per company policy.
Establish and maintain excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products.
Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
Collaborate with Customer Technical Support Specialists and Clinical Support Specialist team to identify and address post-sale product issues, and additional patient education training needs.
Keep records updated in the customer relationship management software (CRM) for all business dealings within the assigned territory.
Establish and maintain a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.