Clinical Development Director, Residential

Covenant Case Management Services•Charlotte, NC

4d•$68,000 - $75,000

About The Position

Covenant Case Management Services is seeking a Residential Clinical Development Director to provide executive-level leadership and strategic oversight for our entire residential service line—including Supportive Living, Alternative Family Living (AFL), and Long-Term Care Support (LTCS). In this key role within the Clinical Department, you will oversee the clinical, operational, and financial health of residential services, managing a multidisciplinary team of Qualified Professionals (QPs) and facilities managers to ensure high-quality, person-centered support.

Requirements

Bachelor’s Degree in a Human Services field required (Master’s Degree preferred).
Must meet Qualified Professional (QP) status according to 10A NCAC 27G .0104.
Valid NC Driver’s License with reliable transportation for regional travel.
5–7+ years of professional experience in IDD services.
3+ years in a significant supervisory or management role leading clinical and operational teams.
Deep operational knowledge of NC Innovations Waiver, AFL, and Supportive Living regulations.
Advanced ability to manage managers, lead professional clinical staff, and cultivate a positive, growth-oriented culture.
Ability to interpret complex state policies and translate them into streamlined operational procedures.
Superior verbal and written communication skills for executive reporting, stakeholder presentations, conflict resolution, and budgetary oversight.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Direct and oversee all residential programs (AFL, Supportive Living, and LTCS) to ensure alignment with NC Division of Mental Health, DD, and SAS standards and state regulations.
Formulate and execute long-term strategic initiatives to enhance service delivery, drive agency growth, and sustain Covenant’s mission.
Serve as the final point of accountability for program-specific IPP/Individual Support Plans and IDD Waiver compliance across all residential sites.
Provide direct supervision, mentorship, and performance management for Qualified Professionals (QPs) and the Manager of Supportive Living & Facilities.
Foster a culture of professional accountability, ensuring teams effectively manage caseloads, charting, quarterly goal reviews, and Medical Record Review findings.
Oversee recruitment, onboarding, and high-level training to maintain a robust residential leadership pipeline.
Partner with executive leadership and the CPCO to manage departmental budgets, resource allocations, and facilities requirements.
Oversee facilities management to guarantee safe, therapeutic, and fully compliant living environments.
Analyze program metrics and clinical outcomes to identify trends, mitigate risks, and drive continuous process improvements.
Direct the integration of the Long-Term Care Support (LTCS) framework across all residential divisions to establish a standardized culture of excellence.
Oversee comprehensive learning plans and competency-based training, ensuring 100% compliance with required certifications (CPR/First Aid, state mandates).
Lead the department’s response to audits, critical incidents, and quality improvement initiatives to maintain a "survey-ready" status at all times.
Collaborate with the CQO and Supported Living Manager to meet operational standards for annual Medicare and Innovations licensure.
Act as a senior liaison between Covenant, state regulatory bodies, community partners, and families.
Champion systemic improvements in residential care across high-level clinical and professional forums.
Support cross-functional operations by assisting colleagues during peak periods, supporting data ethics and privacy compliance, and driving employee engagement initiatives (DEI, onboarding, recognition).