Clinical Data Standards and Training Coordinator

American College of Surgeons•Chicago, IL

3d•$56,100 - $60,000•Hybrid

About The Position

The Clinical Data Standards and Training Coordinator is responsible for many core operational functions for clinical standards, data quality, and training program initiatives, including internal and external communication, project management, and a large volume of non-clinical customer support. Major duties for this position include coordinating operational aspects of the National Trauma Data Standard (NTDS) Data Dictionary development process and coordinating training courses within the learning management system with staff and work groups. Additional responsibilities include administering the NTDS Revision Site, managing documentation related to all internal data quality processes, coordinating external industry-wide documentation initiatives, and providing generalized customer support for broader data and report operations activities. This exempt position will report to the Manager of Clinical Data Standards and Training in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

Requirements

At least 2+ years of professional project or program coordination experience is required.
Excellent organizational skills, attention to detail, and multitasking abilities are required.
Excellent communication (written and verbal) and interpersonal skills are essential for customer service, correspondence, and data entry.
Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) is required.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university is preferred.
Experience with InDesign, Monday.com, and/or learning management systems is preferred.
Experience leveraging AI for customer service work is a plus.

Responsibilities

Provide operational support for the NTDS process, including administration of the NTDS pilot, management of associated documentation, work group and customer support, coordination of participant communications, and general project management. Administer the NTDS revision site, and other web content related to the NTDS and related activities.
Assist with TQIP customer service inquiries and provide generalized support. Provide overall administrative support for the Data and Report Operations teams. Provides customer support, either through conventional means or by leveraging AI-supported tools, for participating hospitals on all aspects of the program and maintains a database on customer support issues and FAQs.
Lead the operational coordination of the standardized data quality process, including basic project management and documentation. Provide generalized customer support and manage communications across all stakeholders, including leadership and staff.
Coordinate clinical data standards training including building courses in the learning management system, completing bulk enrollments, editing recordings, communicating with hospitals, scheduling, and following up with internal and external customers.
Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in position. Create and maintain written organizational processes and procedures in support of all projects and activities handled in this program area.