Clinical Data and QA Coordinator

Northeast Family Services • North Andover, MA

3d • $50,000 - $60,000 • Remote

About The Position

Northeast Family Services is seeking a Clinical Data and Quality Coordinator with exceptional administrative, reporting, and data analytics skills. This role is a key part of the operations and quality assurance team, serving as the in-house expert for all EHR (Electronic Health Record) related projects. The position involves managing and tracking daily productivity reports, establishing KPIs, QA Plans, data utilization, monitoring, and reporting on compliance. This is a remote position, but the candidate must reside in RI, MA, NH, or NY.

Requirements

• High School Diploma or equivalent
• Minimum 2 years of experience with data analytics
• Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred
• Experience in supporting behavioral health programming
• Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook.
• Excellent communication skills
• Ability to formulate positive collaborative relationships with the program managers and staff
• Ability to work remotely and must reside in RI, MA, NH, or NY.

Nice To Haves

• SQL experience is a plus!

Responsibilities

• Collaborate with QA Manager to review, quality check, and clean data sets
• Provide a high level of attention to detail and consultative service skills with interactions of staff
• Participate in development of training plans for data utilization
• Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance
• Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application.
• Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution.
• Coordinate documentation and training.
• Maintains proper user control by adding and deactivating users and updating credentials as necessary
• Maintains confidentiality of all patient/client and employee information
• Collaborates with Program Directors to disseminate and review data as required
• Participates in agency meetings and in-services. Completes staff training as required
• Other duties as assigned

Benefits

• Health, Dental & Vision
• 3 weeks paid vacation
• 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Mileage reimbursement
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Opportunity for professional growth
• Supervision for licensure provided
• Tuition Reimbursement
• Personal cell phone discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED