Clinical Coordinator (LMHC, Social Worker, or Phd)

Massachusetts Medical Society•Waltham, MA

18d•$70,000 - $80,000•Hybrid

About The Position

Physician Health Services, Inc. (PHS), a nonprofit corporation founded by the Massachusetts Medical Society, addresses issues of physician health. PHS offers confidential resources for physicians and medical students facing stress, burnout, work-life balance issues, and various health concerns common in the healthcare environment, including substance use, cognitive and behavioral health problems, medical conditions, medicolegal situations, and interpersonal challenges. PHS provides assessments, referrals, and monitoring for substance use disorders, behavioral health concerns, and occupational difficulties. We are currently seeking a Clinical Coordinator for our Waltham, MA office, with a hybrid in-office and remote schedule. The Clinical Coordinator manages a caseload of PHS clients to support their health and professional viability while ensuring patient safety. This role involves close collaboration with PHS colleagues, including the Medical and Executive Directors, physicians, clinical coordinators, General Counsel, administrative staff, external resources, and institutional leaders, to develop, implement, and monitor treatment plans. Responsibilities include performing intake evaluations, regular client meetings, and interfacing with stakeholders. The role also involves participating in clinical rounds, quality improvement initiatives, and optimizing clinical and operational efficiencies.

Requirements

A master’s or doctoral level degree in a clinical mental health discipline.
A current Massachusetts licensure.
Five or more years of related experience.
Excellent communication, presentation and people skills are necessary.

Nice To Haves

Experience working with physicians and/or medical students in a health care or medical school environment is desirable.
Experience and/or qualifications in the evaluation and remediation of individuals with substance use disorders, mental health disorders, unprofessional behavior, and other occupational health challenges is very desirable.
Ability to work effectively and assertively with highly intelligent, strong-willed individuals who may be unaccustomed to the oversight and accountability of a formal monitoring program.
The ability to evaluate, formulate, and triage to the appropriate level of care is important.
Ability to work effectively and collaboratively as a member of a multi-disciplinary team.
Experience collaborating with medical schools, a variety of health care organizations, and government agencies such as the Board of Registration in Medicine is desirable.
Curiosity, compassion, cultural and class sensitivity, playfulness and a sense of humor, a desire to help struggling physicians and students, and a strong interest in multi-disciplinary teamwork are assets which help describe the successful Clinical Coordinator.

Responsibilities

Participates in intakes and assessments of physician and medical student clients.
Participates in PHS clinical rounds to present intake evaluations, consult with colleagues on complex and challenging cases, and discuss resources, additional assessments, and monitoring recommendations for clients.
Reviews internal and/or external client evaluations and- when indicated - explains the monitoring program to clients and other designated individuals (clinicians, chiefs of service, and work and peer monitors).
Performs ongoing consultation, liaison and informational activities with relevant external health care professionals, attorneys, medical leaders, regulatory bodies, and client monitors working with PHS monitoring and pre-monitoring clients. Maintains appropriate signed consents to facilitate communication in a manner that conforms to the specifics of the authorized consent.
Meets regularly with assigned clients, confirms client is compliant with contract/agreement provisions, provides solution-focused interventions, and responds accordingly when client status changes or deteriorates. Meetings with PHS clients will occur virtually, or in Waltham depending on the needs of the PHS program and clients.
Gains and maintains a full understanding of the PHS Substance Use Disorder, Behavioral Health, and Occupational Health monitoring programs, including the use of the client database and a variety of biomarker testing paradigms and protocols. In conjunction with others on the PHS team, responds quickly and appropriately to positive, late, and missed tests and other indications of noncompliance.
Provides appropriate support, education, and referrals to family members of PHS participants.
Attends regular PHS team meetings, Clinical Advisory Committee meetings, and other PHS sponsored meetings and events.
Participates in conference calls with the PHS professional staff, General Counsel, and other staff members, as necessary. Communicates proactively about updated case information regarding active clients at and between meetings. Consults with PHS physicians and other team members in developing actionable recommendations for participants with active and current concerns.
Documents all participant discussions and case-related communications through progress notes in our database, maintaining current, up-to-date information about each client.
Performs other related duties as assigned.