Clinical Coordinator - JSUMC Transfer Center - F/T Day

Hackensack Meridian Health•Neptune Township, NJ

4d•Onsite

About The Position

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools. Documents a record of the encounter. Utilizes clinical expertise, critical thinking, and demonstrated knowledge of unit-specific admission and discharge criteria.

Requirements

Current and valid New Jersey Registered Nurse license is required
RN graduate of an accredited school of nursing.
BLS/CPR certification by American Heart Association is required
At least 2 years of clinical experience in an acute care setting required

Nice To Haves

Critical care and/or emergency nursing experience preferred
Transfer center experience preferred
BSN preferred

Responsibilities

Answers telephones in accordance with established policies and procedures.
Utilizes professional tone and demeanor in all communication.
Coordinates communication between sending and receiving facilities, and within the receiving facility.
Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner.
Works in a collaborative manner with other members of the health care team.
Utilizes clinical expertise, and collaborates with capacity management, nursing, physician/provider representatives, and other hospital departments to assure proper level of care and room assignment at the receiving facility.
Maintains awareness of bed availability on all patient care units and outpatient departments involved in the inter-facility transfer and direct admission of patients.
Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately.
Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system.
Demonstrates the ability to independently implement solutions to transfer center issues.
Escalates barriers and concerns using applicable policies and procedures as well as chain of command.
Follows patient identification policies and procedures to ensure accurate patient identification. Collaborates with patient access services as needed.
Utilizes downtime procedures for effective communication and documentation when necessary.
Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols.
Collaborates with sending and receiving providers to ensure appropriate level of care and response urgency are assigned for patient transportation.
Obtains insurance information and communicates with insurance providers and/or case management and social services as needed.
Initiates registration activities and completes registration as requested.
Prepares handoff and other reports as directed.
Mentors team members. Participates in onboarding of new team members.
Maintains a clean and sanitary work environment.
Other duties as assigned.
Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics.
Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time.