Clinical Coordinator - MA or LPN

FAMILY HEALTH CARE CENTER OF KALAMAZOO•Kalamazoo, MI

9d•Onsite

About The Position

Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of all Family Health Center patients by ensuring timely communication, action, and follow up on a wide variety of patient-related concerns. The Clinical Coordinator functions as a liaison between patients and members of the care team through communication (via phone, fax, electronic health record, in-person, or otherwise), carrying out provider instructions (i.e., communicating lab results, refilling prescriptions, etc.), and maintaining meticulous documentation.

Requirements

Must have adequate transportation to be able to commute to any of the Family Health Center sites.
Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.
Proficient with medical terminology.
Able to navigate EHRs.

Nice To Haves

Bilingual (English and Spanish) desired.
CMA, RMA, or LPN credentials preferred.

Responsibilities

Collaborate with internal and external care team members to promote patient safety and to optimize patient health outcomes.
Prioritize tasks based on patients' immediate needs and organizational priorities.
Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a wide variety of patient needs.
Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and following up on patient-centered tasks such as medication refill requests.
Notify patients of lab results (both normal and abnormal results, as indicated and under the direction of a provider).
Document clinical actions in the electronic health record (EHR) and organize documentation so that patient records are accurate, complete, and accessible.
Utilize the EHR to schedule appointments, communicate with members of the care team, and provide patient education and/or recommendations as outlined by a provider.
Support and adhere to administrative and clinical policies and procedures.
Function as a patient advocate.
Participate in routine competency training, in-service education, and departmental meetings.
Seek clarification regarding patient concerns and/or care team instructions, as indicated.
Serve on committees or special teams, as designated by supervisor.
Participates in organization- and department-specific continuous quality improvement initiatives.
Assist with the orientation of new personnel.
Adhere to all local, state, and federal laws and regulations.
Perform other related work, as assigned.