Clinical Coordinator - MA or LPN

FAMILY HEALTH CARE CENTER OF KALAMAZOO•Kalamazoo, MI

About The Position

Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of Family Health Center patients by ensuring timely communication, action, and follow-up on patient-related concerns. The role serves as a liaison between patients and care-team members through phone, fax, electronic health records, in-person communication, and other channels. It carries out provider instructions, such as communicating lab results and handling prescription refill requests, while maintaining thorough documentation. The position supports patient safety and health outcomes, prioritizes patient needs and organizational priorities, and uses the EHR to maintain records, schedule appointments, communicate with care-team members, and provide provider-directed patient education or recommendations. The employee also participates in training, meetings, quality improvement activities, and the orientation of new personnel. Duties may be modified based on organizational needs.

Requirements

Ability to navigate electronic health records and proficiency with medical terminology.
Adequate transportation to commute to any Family Health Center site.
Ability to communicate information effectively and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.
Ability to use a computer screen regularly, for up to more than 75% of working hours.
Ability to occasionally lift and/or move up to 25 pounds.

Nice To Haves

One or more years of related experience and/or training, or an equivalent combination of education and experience.
Bilingual English and Spanish skills desired.
CMA, RMA, or LPN credentials preferred.

Responsibilities

Collaborate with internal and external care-team members to promote patient safety and optimize patient health outcomes.
Prioritize tasks based on patients’ immediate needs and organizational priorities.
Answer patient phone calls, gather patient-reported information, and arrange timely follow-up on patient needs.
Maintain accurate patient records, send and receive faxes, and follow up on patient-centered tasks such as medication refill requests.
Notify patients of normal and abnormal lab results, as indicated and under a provider’s direction.
Document clinical actions in the EHR and organize documentation so patient records are accurate, complete, and accessible.
Use the EHR to schedule appointments, communicate with care-team members, and provide patient education or recommendations as directed by a provider.
Support and adhere to administrative and clinical policies and procedures.
Function as a patient advocate.
Participate in routine competency training, in-service education, and departmental meetings.
Seek clarification about patient concerns or care-team instructions as indicated.
Serve on committees or special teams as designated by a supervisor.
Participate in organization- and department-specific continuous quality improvement initiatives.
Assist with orienting new personnel.
Adhere to local, state, and federal laws and regulations.
Perform other related work as assigned.
Communicate effectively with patients, medical professionals, and non-clinical staff on an interdisciplinary team.
Protect patient privacy and confidentiality and follow data security guidelines, including appropriate use of EHR systems and IT resources.
Promote and prioritize staff and patient safety and support patient-centered care.