Clinical Coordinator, Tenant Success Services
About The Position
Reporting to the Assistant Program Director, Tenant Success Services, the Clinical Coordinator, Tenant Success Services manages a team of Housing Retention Specialists providing time-limited services focused on housing retention, resource development, and community integration using a developing Critical Time Intervention (CTI)-informed model to individuals and families exiting shelter and moving into permanent housing in several new developments in Brooklyn and Queens. The Clinical Coordinator ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards and may carry a small caseload of complex clients. The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.
Requirements
- LMSW, LCSW, LMFT, LMHC or similar credential
- Minimum 3 years of experience with related populations
- Experience with crisis intervention, including, risk assessments and incident management
- Ability to work successfully with a wide range of internal and external stakeholders
- Demonstrated success in working in a fast-paced environment with multiple priorities
- Ability to delegate and motivate staff to achieve deliverables
- Ability to communicate (verbally and written) with diverse populations and stakeholders
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
- Ability to travel throughout the 5 boroughs via public transportation or vehicle
Nice To Haves
- previous supervisory and administrative experience preferred
- Familiarity with Critical Time Intervention principles preferred
- Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
- Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
- Bilingual preferred
Responsibilities
- Supervise a team of Housing Retention Specialists
- Provide regular, structured supervision meetings for direct reports
- Provide clinical direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
- Manage caseload assignments and conduct case reviews with staff
- Provide training to staff on Critical Time Intervention model
- Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
- Assess and evaluate client functioning
- Supervise and conduct case conferences
- Coordinate delivery of care with multiple service providers
- Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness
- Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
- Produce timely outcomes reports based on services provided
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
