Clinical Coordinator, Surgical Technology

Stepful•New York, NY

3d•$70,000 - $80,000•Remote

About The Position

Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since its founding in 2021, Stepful has trained over 32,000 practice-ready healthcare workers. Layering onto its successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers, aiming to improve access to quality healthcare and healthcare career ladders. The company's students form talent pipelines for major employers like NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens, with partnerships extending to half of the top 10 health systems in the US. Stepful is backed by prominent investors and was recognized as the #1 EdTech company in the U.S. by TIME for 2025. The company values mission-driven builders who thrive in fast-paced, ambiguous environments and embody core values: Care first, Learn quickly, Build together, and Own it.

Requirements

Clinical fluency: an active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; OR a nurse/OR professional with extensive hands-on operating room experience; OR an associate's or nursing degree with first-assist experience.
Stakeholder communication: comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up.
Process and operational management: experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling).
Willingness to travel to clinical sites regularly — 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort.
Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook.

Nice To Haves

Experience in EdTech or online/hybrid healthcare training environments.
Experience in a healthcare training, apprenticeship, or externship placement environment.
Dual certification across both surgical technology and sterile processing.
Based in the Southeast US, near Stepful's initial expansion footprint (Georgia, Florida, or North/South Carolina).

Responsibilities

Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership.
Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive.
Increase travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs.
Build trusting relationships with students throughout their clinical rotation, serving as a consistent point of contact.
Support students through clinical remediation when practice-readiness or professionalism concerns arise.
Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams.
Serve as the primary point of contact for client-side clinical coordinators and preceptors across sites.
Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions.
Ensure preceptor evaluations are completed in a timely and thorough manner, and coordinate with preceptors and students as necessary.
Own the recurring (biweekly) check-in cadence with on-site coordinators.
Present independently to client-side clinical coordinators, preceptors, and hospital staff, building credibility and trust quickly.
Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director.
Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate issues with a client.
Partner closely with Stepful's Program Director and Customer Success teams to avoid duplicated client outreach.