Clinical Coordinator I - Ortho - Full-Time

Erlanger•Chattanooga, TN

6d•Onsite

About The Position

The Clinical Coordinator I SP in Ortho reports to a Practice or Regional Manager and is a certified Medical Assistant (MA) employed by Erlanger Health System. The Clinical Coordinator I SP has a primary responsibility for overseeing all Medical Assistants in a specific practice, while also providing the primary medical assistant services for a designated physician. This position oversees the various clinical and patient flow activities of the physician office, including maintaining proper scheduling requirement recommending the hiring, termination and necessary disciplinary action pertaining to other Medical Assistant personnel. In addition, this position provides direct and indirect patient care under the direction of practice physicians, and works with resident physicians to promote an effective learning/training environment. Other position functions include: Plans, organizes, and completes charge tickets as needed by practice management and/or Meridian. Assists in handling patient complaints and corrections needed to patient clinical accounts. Effectively communicates goals, standards, and expectations among clinical staff members. Meets goals related to both, quality and productivity. Continually reviews workflows and processes to meet targets for completion of proper coding. Develops, implements, and monitors: procedures, guidelines, and related plans. Collaborates with and provides suggestions to physicians and clinical staff on coding and documentation guidelines, and other revenue-cycle needs. Supervises all patient flow functions Serves as lead OSHA representative. Responsible for maintaining Joint Commission/DNV compliance standards in all clinical areas, including completely quarterly auditing reports Works with Manager in establishment of yearly clinical budgets Responsible for financial and cost effective management and stocking of clinical supplies, medications, and equipment Maintains appropriate charge levels for patient evaluation encounters, outpatient procedures, injections, administration fees and medical supply charges Supports other general practice operations in collaboration with leadership Prepares examining rooms including turning on computer terminals and stocks room with supplies. Organizes forms for physicals, etc. Works collaboratively with provider to assist in providing care to patients: Collect patient's history. Prepares patient and necessary equipment/supplies for visit. Supervises the documentation of all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system. Administers medicines, draws blood, etc. as directed. Obtains approval for and phones in prescriptions as directed. Completes lab slips and referral forms as directed. With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed. Ensures all conversations by telephone, fax, email, etc. are properly documented by medical staff. May schedule patient appointments as directed. The employee must be certified and able to demonstrate the knowledge and skills necessary to provide clinical care appropriate to the age of the patients served in his/her clinic. The individual must demonstrate knowledge of the principles of growth and development over the life span. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

High School diploma/equivalent
Completion of an accredited (or in process of accreditation within 2 years) Medical Assistant Program or completion of a governed Medical Assistant program or completed equivalent military training or one year of Clinical Medical Assistant experience within last 5 years
Minimum three years experience in a physician office setting
Previous computer experience
Two years supervisory experience
Medical Assistant Certification
BLS completed prior to going to the unit/department and maintained going forward
Knowledge of health care field
Knowledge of specific assisting tasks
Knowledge of information that must be conveyed to patients and families
Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality
Knowledge of medical chart reporting/records
Knowledge of medical terminology
Knowledge of basic life support procedures
Knowledge of grammar, spelling, and punctuation
Knowledge of Windows-based software applications such as MS Word and Excel
Skills in performing assistance tasks appropriately
Skill in tact and diplomacy in interpersonal interactions
Skills in understanding patient education needs by effectively sharing information with patients and families
Skill in handling paperwork/filing adequately
Skill in written and verbal communication
Ability to establish and maintain effective working relationships with staff, patients, public, and external agencies
Ability to read, understand, write, and follow oral and written information
Demonstrate knowledge and skills necessary to provide clinical care appropriate to the age of the patients served
Demonstrate knowledge of the principles of growth and development over the life span

Nice To Haves

Bachelor's Degree

Responsibilities

Overseeing all Medical Assistants in a specific practice
Providing primary medical assistant services for a designated physician
Overseeing clinical and patient flow activities of the physician office
Maintaining proper scheduling requirements
Recommending the hiring, termination, and necessary disciplinary action pertaining to other Medical Assistant personnel
Providing direct and indirect patient care under the direction of practice physicians
Working with resident physicians to promote an effective learning/training environment
Planning, organizing, and completing charge tickets
Assisting in handling patient complaints and corrections needed to patient clinical accounts
Effectively communicating goals, standards, and expectations among clinical staff members
Meeting goals related to both quality and productivity
Continually reviewing workflows and processes to meet targets for completion of proper coding
Developing, implementing, and monitoring procedures, guidelines, and related plans
Collaborating with and providing suggestions to physicians and clinical staff on coding and documentation guidelines, and other revenue-cycle needs
Supervising all patient flow functions
Serving as lead OSHA representative
Maintaining Joint Commission/DNV compliance standards in all clinical areas, including completing quarterly auditing reports
Working with Manager in establishment of yearly clinical budgets
Responsible for financial and cost-effective management and stocking of clinical supplies, medications, and equipment
Maintaining appropriate charge levels for patient evaluation encounters, outpatient procedures, injections, administration fees and medical supply charges
Supporting other general practice operations in collaboration with leadership
Preparing examining rooms including turning on computer terminals and stocking rooms with supplies
Organizing forms for physicals, etc.
Working collaboratively with provider to assist in providing care to patients
Collecting patient's history
Preparing patient and necessary equipment/supplies for visit
Supervising the documentation of all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system
Administering medicines, drawing blood, etc. as directed
Obtaining approval for and phoning in prescriptions as directed
Completing lab slips and referral forms as directed
Taking telephone messages from patients, returning messages, and providing information to others as requested/directed
Ensuring all conversations by telephone, fax, email, etc. are properly documented by medical staff
Scheduling patient appointments as directed
Coordinating care for patients
Supporting patients/families/caregivers in self-management, self-efficacy and behavior change
Managing the practice's patient population
Participating in the practice's quality improvement process and performance evaluation