Clinical Concierge - Urgent Care - Full time, Days

Texas Health Resources•Dallas, TX

2d•Onsite

About The Position

Texas Health Breeze Urgent Care is seeking a Clinical Concierge to guide consumers and their guests through the urgent care visit, enhancing the experience by maximizing throughput and delivering clinical excellence. The Concierge performs various clinical functions, including assisting providers with care and treatment, laboratory testing, patient registration, payment collection, rooming, and patient discharge. This role is vital to the urgent care team, working under the direction of the Site Manager and closely with providers and clinical staff. The Concierge must demonstrate discretion, good judgment, diplomacy, decision-making, and a customer service attitude. The position involves rotating through all assigned positions to maintain competency. Texas Health Breeze Urgent Care is designed to meet the needs of North Texans, offering treatment for most minor illnesses and injuries with convenient hours and backed by Texas Health, a large regional health system.

Requirements

H.S. Diploma or Equivalent Required
Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant Required or Other Successful completion of a Vocational Nurse program Required.
6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience Required.
Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required.
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

Previous experience with electronic health record preferred.

Responsibilities

Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
Assist the provider with care and treatment, laboratory testing, and other duties.
Perform patient registration, collection of payments, rooming, and patient discharge.
Maintain competency and perform in all assigned positions on a rotating basis.
Collect identification and payor related documentation, and conduct registration using EPIC workflow.
Measure and document vitals (temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level) and communicate the data to the consumer and provider.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, including venipuncture with prior competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist provider with procedures, including maintaining sterile field, laceration repair, I&D, and application of ortho-goods and ortho-glass.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) in line with patient experience standards.
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit.
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
Perform quality checks throughout the facility per established policies and procedures.
Other duties as assigned.