Clinical Concierge - Urgent Care - Full time, Days

Texas Health Resources•Wylie, TX

7d•Onsite

About The Position

The Clinical Concierge role is designed to guide consumers and their secondary guests through the entire urgent care visit, aiming to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including assisting the provider with care and treatment, performing laboratory testing, and other duties. Additionally, the Concierge handles patient registration, payment collection, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a strong customer service attitude. Texas Health Breeze Urgent Care centers are designed to meet the needs of North Texans, treating most minor illnesses and injuries. The centers are open 8 a.m. to 8 p.m., 365 days a year, offering a convenient and affordable option for urgent care. Backed by Texas Health, one of the region’s largest health systems, new locations are continually being added across the Dallas Fort Worth area. Texas Health Breeze Urgent Care has received numerous awards and recognitions, including the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation.

Requirements

H.S. Diploma or Equivalent Required
Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant Required or Other Successful completion of a Vocational Nurse program Required.
6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience Required.
Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required.
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required.

Nice To Haves

Previous experience with electronic health record preferred.

Responsibilities

Guide consumers and their secondary guests through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
Assist the provider with care and treatment.
Perform laboratory testing.
Perform patient registration.
Collect payments.
Room patients.
Discharge patients.
Maintain competency and perform in all assigned positions on a rotating basis.
Collect identification and payor related documentation, and conduct registration using EPIC workflow.
Measure and document vitals (temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level) and communicate the data to the consumer and provider.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, including venipuncture with prior competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist provider with procedures, including maintaining sterile field, laceration repair, I&D, and application of ortho-goods and ortho-glass.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) in line with patient experience standards.
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit.
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
Perform quality checks throughout the facility per established policies and procedures.
Other duties as assigned.