Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Health•Solvang, CA

2d•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their CMG Primary Care Clinic – Santa Ynez Valley department. This role is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. The Clinical Concierge's primary function is to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after their visit. This position is a vital part of the office team, caring for patients in a clinical setting under the direction of the Site Manager and the on-duty provider. The role involves close collaboration with the provider and other clinical staff. Responsibilities include performing a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standards, resources, and data, along with discretion, good judgment, diplomacy, decision-making, and a customer service attitude. The Clinical Concierge will assist the provider with both front and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge will have continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.
California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.

Nice To Haves

Ability to perform phlebotomy and administer injections.
1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following-up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Perform a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Act as the patient advocate.
Have continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.