Clinical Concierge - Urgent Care - Full time, Days

#REF!•Burleson, TX

16h•Onsite

About The Position

The Clinical Concierge guides consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries. Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region’s largest health systems, we continue to add new locations across the Dallas Fort Worth area.

Requirements

H.S. Diploma or Equivalent Required
Successful completion of a Medical Assistant education program Required
Certified or Registered Medical Assistant Required
Successful completion of a Vocational Nurse program Required
6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience Required
Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

Previous experience with electronic health record preferred.

Responsibilities

Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
Assist the provider with care and treatment, laboratory testing, and other duties.
Perform patient registration, collection of payments, rooming, and patient discharge.
Maintain competency and perform in all assigned positions on a rotating basis.
Demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude.
Collect identification and payor related documentation, conduct registration using EPIC workflow.
Measure and document vitals and communicate the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit.
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
Perform quality checks throughout out the facility per established policies and procedures.
Other duties as assigned.