Clinical Concierge- NCT with MA/LVN - PRN

Texas Health•Arlington, TX

6d•Onsite

About The Position

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries. With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need. Backed by Texas Health, one of the region’s largest health systems, we plan to open 20 locations in the Dallas Fort Worth area by summer 2021. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis.

Requirements

H.S. Diploma or Equivalent Required
Completion of approved NCT training program Required
Successful completion of a Medical Assistant education program Required Or Other Successful completion of a vocational nurse program Required
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Required
6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Req
NCT (Non-Certified Radiology Technician) Registered by the Texas Medical Board Upon Hire Required
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Req Or Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Required
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

6 Months Previous experience as licensed NCT Preferred
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred
Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification Req

Responsibilities

Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
Assist the provider with care and treatment, laboratory testing, x-ray examinations, and other duties.
Perform patient registration, collection of payments, rooming, and patient discharge.
Maintain competency and perform in all assigned positions on a rotating basis.
Collect identification and payor related documentation, conduct registration using EPIC workflow.
Measure and document vitals and communicate the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assist with ortho-glass application.
Perform diagnostic x-rays and document completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
Perform x-rays following established protocols and utilize appropriate exposure factors for care and safety.
Ensure images and applicable communication are transferred to radiology group for overread and assure all images have a report on file in the medical record.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit.
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.
Schedule primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
Perform quality checks throughout out the facility per established policies and procedures.
Other duties as assigned.