Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health•Frisco, TX

10d•Hybrid

About The Position

The Clinical Concierge role is designed to guide consumers and their "secondary guests" through the entire urgent care visit, aiming to enhance the consumer experience by maximizing throughput and delivering clinical excellence. This role involves a variety of clinical functions, including assisting the provider with care and treatment, performing laboratory testing, conducting x-ray examinations, and other duties. Additionally, the Concierge handles patient registration, payment collection, rooming patients, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a strong customer service attitude.

Requirements

H.S. Diploma or Equivalent Required
Completion of approved NCT training program Required
Successful completion of a Medical Assistant education program Required Or Other Successful completion of a vocational nurse program Required
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Required
6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Req
NCT (Non-Certified Radiology Technician) Registered by the Texas Medical Board Upon Hire Required
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Req Or Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Required
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

6 Months Previous experience as licensed NCT Preferred
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred
Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification Re

Responsibilities

Collects identification and payor related documentation, conducts registration using EPIC workflow.
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
If a medical assistant, then may perform injections with the appropriate competency checkoff.
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety.
Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
Schedules primary care referrals for consumers.
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
Performs quality checks throughout out the facility per established policies and procedure.
Other duties as assigned.