Clinical Concierge (Medical Assistant) PD

Cottage Health•Ventura, CA

12d•$29 - $44•Onsite

About The Position

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

Knowledge and integration of available standard, resources, and data
Discretion
Good judgment
Diplomacy
Decision making
Customer service attitude

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following-up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis.
Performing a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Acting as the patient advocate, having continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.