Clinical Concierge MA Sr - AllSet Urgent Care - Days

INTEGRIS Health•Norman, OK

3d•Onsite

About The Position

Join our team as a day shift, full-time, Clinical Concierge MA Sr, at INTEGRIS Health AllSet Urgent Care, in the Oklahoma City Metro, OK. Acts as a mentor to new entry-level Medical Assistants and assists with orientation and development of new staff. Provides direct patient care and serves as a liaison between provider and patient. Performs vitals, patient history, venipuncture, lab, x-ray, referrals, and patient phone messages as directed by the provider and/or clinical supervisor. This position requires age related competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Requirements

3 years as a clinic Medical Assistant in an ambulatory setting
3 years direct customer service experience
AAH-RMA (American Allied Health-Registered Medical Assistant) OR AAMA-CMA (American Association of Medical Assistants-Certified Medical Assistant) OR AAMP-RMA (American Association of Medical Personnel-Registered Medical Assistant) OR ARMA-RMA (American Registry of Medical Assistants-Registered Medical Assistant) OR AMT-RMA (American Medical Technologists-Registered Medical Assistant) OR NCCT-NCMA (National Center for Competency Testing-Nationally Certified Medical Assistant) OR NHA-CCMA (National Healthcareer Association-Certified Clinical Medical Assistant)
BLS (Basic Life Support) Issued by American Red Cross or American Heart Association within 30 days of hire
Demonstration of core competencies will be completed within 90 days
Validation of competency in medication and administration
Incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.

Nice To Haves

3 years telephone customer service experience

Responsibilities

Instructs the patient/caregiver in signs/symptoms of complications and home management related to disease process as per plan of care.
Documents patient status accurately and timely using EMR.
Reviews charts to ensure accuracy after each visit.
Reports any suspected abuse and refers patient/family to appropriate health or social resource.
Performs Venipuncture, EKG, Waived Testing, Bone Density, X-Ray, and other procedures as assigned by the physician, manager or clinical supervisor.
Sterilizes equipment after a procedure is performed.
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
Gathers and documents information about patient's condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications.
Contributes to the assessment/re-assessment of patients which include lab values, pain levels, patient education needs, nutritional status and potential complications.
Monitors for signs and symptoms related to abnormal lab values and deviation from baseline assessments.
Participates in the development of the plan of care, to include implementation and evaluation of appropriate patient care interventions which may include medication administration (exclusive of narcotics).