Clinical Concierge - LMRT - Full time, Days

Texas Health•Weatherford, TX

4d•Onsite

About The Position

The Clinical Concierge guides consumers and their guests through the urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. This role performs a variety of clinical functions, including assisting the provider with care and treatment, laboratory testing, and x-ray examinations. The Concierge also handles patient registration, payment collection, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a customer service attitude.

Requirements

H.S. Diploma or Equivalent Required
Completion of approved LMRT training program with proficiency in chest, extremities, skull and spine required
6 Months Previous x-ray experience or completion of an internal THR LMRT training program in lieu of experience required
LMRT issued by the TMB with the following specialties: chest, extremities, skull, and spine upon hire required
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

Successful completion of a Medical Assistant education program preferred
Successful completion of a CHCP externship at Breeze Urgent Care preferred
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care preferred
6 months previous experience as licensed LMRT preferred
Strongly preferred experience includes: obtaining patient medical histories, administering medications per protocol, performing vital signs, assisting with basic clinical procedures, documenting patient encounters in the EMR and supporting patient flow in a clinical setting
Previous experience with electronic health record, straight-arm x-ray and orthopedic experience Preferred.
Medical Assistant Certification upon hire preferred (required prior to administering injections)

Responsibilities

Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
Assist the provider with care and treatment, laboratory testing, x-ray examinations, and other duties.
Perform patient registration, collection of payments, rooming, and patient discharge.
Maintain competency and perform in all assigned positions on a rotating basis.
Collect identification and payor related documentation, and conduct registration using EPIC workflow.
Measure and document vitals (temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level) and communicate the data to the consumer and provider.
Document chief complaint, allergies, health history, and current medications accurately in EPIC for provider review.
Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, including venipuncture with prior competency check-off.
Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
If a Medical Assistant, may also perform injections with the appropriate competency checkoff.
Assist provider with procedures, including maintaining sterile field, laceration repair, I&D, and application of ortho-goods and ortho-glass.
Perform diagnostic x-rays and document completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
Perform x-rays following established protocols and utilize appropriate exposure factors for care and safety.
Ensure images and applicable communication are transferred to the radiology group for overread and assure all images have a report on file in the medical record.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) in line with patient experience standards.
Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit and appropriate screening questions.
Recognize and notify provider immediately of emergent patients, perform BLS, provide oxygen administration, and assist provider with emergency care.
Schedule appointments for primary care referrals for consumers.
Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
Perform quality checks throughout the facility per established policies and procedures.
Other duties as assigned.