Clinical Concierge - LMRT - Full time, Days

Texas Health Resources•Desoto, TX

2d•Onsite

About The Position

The Clinical Concierge guides consumers and their guests through the urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. This role is responsible for a variety of clinical functions, including assisting the provider with care and treatment, laboratory testing, and x-ray examinations. The Concierge also performs patient registration, collects payments, rooms patients, and handles patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a customer service attitude.

Requirements

H.S. Diploma or Equivalent Required
Completion of approved LMRT training program with proficiency in chest, extremities, skull and spine required
Successful completion of a CHCP externship at Breeze Urgent Care required
6 Months Previous x-ray experience or completion of an internal THR LMRT training program in lieu of experience required
LMRT issued by the TMB with the following specialties: chest, extremities, skull, and spine upon hire required
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

Nice To Haves

Successful completion of a Medical Assistant education program preferred
Successful completion of a CHCP externship at Breeze Urgent Care preferred
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care preferred
6 months previous experience as licensed LMRT preferred
Strongly preferred experience includes: obtaining patient medical histories, administering medications per protocol, performing vital signs, assisting with basic clinical procedures, documenting patient encounters in the EMR and supporting patient flow in a clinical setting
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred.
Medical Assistant Certification upon hire preferred (required prior to administering injections)

Responsibilities

Collects identification and payor related documentation, conducts registration using EPIC workflow.
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow. If a Medical Assistant, may also perform injections with the appropriate competency checkoff.
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.
Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit and appropriate screening questions.
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
Schedules appointments for primary care referrals for consumers.
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
Performs quality checks throughout out the facility per established policies and procedure.
Other duties as assigned.