Clinical Concierge - Diagnostic Technologist

Lehigh Valley Health Network•Easton, PA

8d•Onsite

About The Position

This position is a hybrid role that integrates front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. This position serves as the initial point of contact for patients, ensuring a high level of customer service, efficient patient flow, and accurate diagnostic imaging. This role supports providers, clinical team, and administrative staff in patient registration, clinical support, and radiologic imaging while maintaining compliance with safety regulations and facilitating care delivery while upholding a high standard of customer service.

Requirements

Technical School Diploma
Graduate of accredited Radiologic Technologist program (AART).
2 years diagnostic imaging experience in a healthcare setting.
Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
Competency in EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
Ability to manage high patient volumes, coordinate scheduling, and ensure smooth imaging workflows.
Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
RT - Registered Technologist Radiology - American Registry of Radiologic Technologists Upon Hire
BLS - Basic Life Support - American Heart Association Within 30 Days

Nice To Haves

Associate’s Degree in Radiologic Technology.

Responsibilities

Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
Schedule appointments while optimizing clinic workflow.
Maintain electronic medical records (EMR), ensuring accuracy and compliance.
Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference.
Ensure accurate documentation in the medical record.
Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to all patients within two to three days post discharge.
Follow strict radiation safety protocols, including collimation, shielding, and exposure minimization.
Maintain detailed records of performed procedures, diagnostic findings, and provider instructions.
Provide clear instructions and reassurance to patients undergoing imaging, ensuring compliance and comfort.
Prepare, operate, and maintain radiologic imaging equipment and ensure the safety of the imaging environment.
Perform diagnostic imaging procedures while ensuring accurate positioning, technique, and image clarity.
Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
Collect and prepare lab specimens and complete necessary requisitions.