Clinical Communications Nurse (LVN/RN)

Hospitality Health ER•Galveston, TX

1d•Onsite

About The Position

Hospitality Health ER is seeking a confident, clinically sharp Clinical Communications Nurse (LVN/RN) to serve as the vital link between patients, providers, and the emergency care team. This role is responsible for managing post-visit patient communications, triaging incoming calls, handling complaints and inquiries, and providing excellent follow-up care while maintaining strong clinical judgment in a fast-paced environment. This is a high-impact position for a nurse who can command the phones, advocate for patients, and flex into direct ER support when needed.

Requirements

Active LVN or RN license in Texas (or compact state)
Strong phone presence and professional communication skills
Ability to handle high-volume, high-stress environments
Comfort with escalated calls and complex family dynamics
Flexibility for non-traditional scheduling including nights and weekends

Nice To Haves

Previous clinical experience in emergency care, acute care, or similar fast-paced settings preferred

Responsibilities

Serve as the primary post-visit contact for patients, providing recovery guidance and ensuring excellent patient experience
Manage and triage all incoming nurse calls, messages, and patient concerns during your shift
Handle patient complaints, billing inquiries, and medical questions with professionalism and compassion
Track concerns, identify service issues, and advocate for timely interventions
Collaborate with the ER team by jumping in on triage, discharge, or medication administration as needed
Maintain accurate, timely documentation of all communications and clinical notes
Navigate complex situations involving patients, families, and medical staff
Ensure compliance with healthcare regulations and uphold a patient-first standard