Clinical Center Associate

Roswell Park Comprehensive Cancer Center

8d•Onsite

About The Position

This role is the heartbeat of our clinic operations. As a Clerical Support team member, you’ll help create a smooth, welcoming experience for every patient and visitor who walks through our doors. From coordinating schedules to supporting care teams, your work helps ensure patients receive the right care at the right time. If you enjoy staying organized, helping others, and being part of a team that makes a real difference, this could be a great fit.

Requirements

Strong organizational and multitasking skills
A friendly, calm, and professional communication style
Attention to detail and a commitment to accuracy
Comfort working in a fast-paced healthcare setting
Basic clerical or administrative experience (healthcare experience is a plus)
A commitment to maintaining confidentiality and professionalism
A team-first mindset and willingness to learn
Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Nice To Haves

healthcare experience is a plus

Responsibilities

Greeting patients and visitors with warmth and professionalism
Answering phones, responding to questions, and directing inquiries appropriately
Scheduling appointments and helping manage clinic calendars
Recording and transcribing physician orders accurately
Assisting with patient check-in processes, including co-pay collection
Maintaining organized and confidential patient information
Supporting your team with day-to-day administrative needs
Participating in team activities to improve how we serve patients