Clinical Center Associate II

Roswell Park Comprehensive Cancer Center•Amherst, MA

7d•Onsite

About The Position

As a Clinical Center Associate, you will play an important role in helping patients, families, and care teams navigate each day with confidence and compassion. Often serving as one of the first points of contact in our clinical areas, you will help create a welcoming experience while ensuring the administrative processes that support patient care run smoothly. This is a great opportunity for someone who enjoys working with people, staying organized, and making a meaningful difference behind the scenes in a healthcare environment. Every interaction matters, and your work will directly support patients throughout their care journey.

Requirements

Friendly, approachable, and committed to delivering excellent customer service
Organized and able to manage multiple priorities in a fast-paced environment
Comfortable communicating with patients, families, and healthcare professionals
Detail-oriented with strong accuracy when working with records, schedules, and documentation
Dependable, adaptable, and eager to support a team-focused environment
Able to use sound judgment while following established procedures and guidelines
Passionate about helping others and contributing to high-quality patient care
Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Nice To Haves

Previous experience in an administrative, clerical, customer service, healthcare, or office support role is helpful, but most importantly, we're looking for someone who is motivated to learn and make a positive impact.

Responsibilities

Welcome and assist patients, families, and visitors with professionalism and empathy
Answer phone calls and respond to routine questions or direct inquiries to the appropriate team members
Coordinate and maintain clinic schedules to support efficient patient care
Record and transcribe physician orders accurately and timely
Support patient registration and appointment-related activities
Manage the patient co-pay collection process
Maintain accurate records and documentation
Collaborate with clinical and administrative team members to ensure a positive patient experience
Handle sensitive information with confidentiality and professionalism