Lead Clinical Case Manager - CARES

LA FAMILIA • Hayward, CA

3d • $32 - $32 • Hybrid

About The Position

The Clinical Case Manager provides trauma-informed, clinically-oriented case management services to adults with serious mental health conditions who are transitioning from incarceration, probation, or other justice system involvement back into the community. This role integrates clinical assessment, care coordination, and reentry stabilization services, supporting clients in navigating the complex challenges of reintegration, including housing instability, behavioral health needs, substance use recovery, and access to medical and social services. The Clinical Case Manager applies clinical judgment, risk assessment, and crisis intervention skills to promote safety, reduce recidivism, and support long-term recovery. Services are delivered in the field—including homes, correctional reentry settings, and community agencies—as well as via telehealth. Working as part of a multidisciplinary team, the Clinical Case Manager collaborates with probation/parole, behavioral health providers, housing partners, and community-based organizations to ensure coordinated, client-centered care. This role will report directly to the Program Supervisor. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

• BA degree with minimum two years of experience in behavioral health, reentry services, or working with justice-involved populations, or MA in a related clinical field
• Experience working with individuals with serious mental illness, substance use disorders, and/or co-occurring conditions
• Prior experience in reentry, forensic mental health, corrections, or probation/parole collaboration strongly preferred
• Strong clinical documentation and assessment skills
• Experience in non-profit and community-based organizations preferred.
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s License and willingness to provide field-based services
• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• May require travel, dependent on agency needs
• Performing general physical activities such as picking up, moving, and using objects, tools, or controls.
• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

Nice To Haves

• Bilingual (English/Spanish) highly desirable
• Knowledge of criminogenic risk factors, recidivism reduction strategies, and justice system processes
• Experience applying trauma-informed care and culturally responsive practices, particularly with historically marginalized and justice-involved populations
• Ability to balance accountability (legal compliance) with client-centered, recovery-oriented care
• Strong skills in motivational interviewing, harm reduction, and relapse prevention
• If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Responsibilities

• Conduct comprehensive clinical and reentry-focused assessments, including mental health, substance use, criminogenic risk factors, housing stability, and psychosocial functioning.
• Perform and document mental status examinations (MSEs) and ongoing risk assessments, including evaluation of safety concerns, relapse risk, and recidivism factors.
• Develop and implement individualized, recovery-oriented service plans that address both clinical needs and successful community reintegration goals.
• Provide intensive, field-based case management to support clients during critical transition periods following release from incarceration or institutional settings.
• Deliver crisis intervention, de-escalation, and safety planning, coordinating higher levels of care (e.g., hospitalization, detox programs) when clinically indicated.
• Support clients in accessing behavioral health treatment, including linkage to psychiatric services, therapy, and substance use recovery programs.
• Collaborate with probation/parole officers, reentry programs, correctional facilities, and legal system partners to ensure compliance with conditions of release while supporting client rehabilitation.
• Assist clients with securing stable housing, including transitional housing, reentry housing programs, shelters, and independent living placements.
• Facilitate access to benefits and entitlements (e.g., SSI/SSDI, Medi-Cal, CalFresh), identification documents, and employment or vocational services.
• Provide rehabilitation counseling and skill-building interventions, including life skills, coping strategies, and community integration support.
• Coordinate care with medical and dental providers, ensuring continuity of care for co-occurring physical health conditions.
• Maintain accurate, timely, and compliant clinical documentation, including progress notes, treatment plans, ANSAs, and reentry-related outcomes.
• Participate in multidisciplinary team meetings, case conferences, and clinical supervision, contributing clinical insight on high-risk and complex cases.
• Build and maintain strong relationships with community reentry resources and service providers to expand support networks for clients.
• Provide transportation support and accompaniment to appointments when necessary to ensure engagement in services.
• Serve as a liaison with funders regarding programmatic and operational issues.
• Attend all funder-required meetings, events, and trainings.
• Ensure delivery of program elements in compliance with contract language.
• Submit all required documents and reports by the deadlines.
• Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Leads and collaborate on special projects related to agency objectives as appropriate.
• Demonstrates ethics and integrity.
• Displays drive and purpose.
• Manages self and adapts to change.
• Practice self-awareness and continuous learning.
• Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
• Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals.
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.
• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

• Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
• Employer-paid life insurance
• Vacation
• 15 paid holidays
• 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Flexible scheduling options, including hybrid work arrangements
• License and Certification renewals reimbursed
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• Structured mentorship and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level