Clinical Case Manager

Operation Breakthrough•Kansas City, MO

2d•Onsite

About The Position

Operation Breakthrough is a not-for-profit organization dedicated to helping children living in poverty reach their full potential by providing a safe, loving, and educational environment. The organization also supports and empowers the children's families through advocacy, referral services, and emergency aid. The Clinical Case Manager works collaboratively with an interdisciplinary team to support caregivers in achieving their mental health, functional, and family-stability goals. This role involves providing short-term clinical intervention, care coordination, and crisis support, while also assisting families in navigating complex systems and accessing necessary resources.

Requirements

Master’s Degree in Social Work, Marriage and Family Therapy, Professional Counseling or related field
Knowledge of the clinical impact of trauma, attachment, diversity, and poverty
Previous experience in case management, social services, behavioral health, or working with families in high-need communities
Demonstrated ability to provide trauma-informed, culturally responsive support
Strong communication, organization, and time management skills
Ability to work both independently and collaboratively in a fast-paced environment
Demonstrated knowledge of community resources and ability to support families in addressing social determinants of health

Nice To Haves

Clinical licensure or working toward licensure
Experience in medical social work or behavioral health settings

Responsibilities

Collaborate with Family Advocates, Adult Therapists, educators, and interdisciplinary team members to support families holistically
Provide short-term individual clinical case management to caregivers seeking mental health support
Work alongside Family Advocates to take on and manage high-acuity Care Coordination cases, providing direct support to stabilize families and guide them through crisis until they transition back to ongoing support
Provide intervention and support during periods of high acuity, addressing functional, behavioral, and mental health needs while navigating multiple systems
Respond to client crises and provide therapeutic support, including assessment and intervention related to suicidal risk, behavioral challenges, and other urgent needs, ensuring appropriate resources and warm handoffs
Facilitate psychoeducational and support groups for caregivers and support parent engagement initiatives
Advocate for families by assisting with access to resources and navigating systems such as healthcare, housing, and education
Maintain timely and accurate documentation in the EHR and other agency systems, including intakes, assessments, progress notes, and treatment plans
Track client progress and outcomes to support program evaluation and continuous improvement
Participate in weekly interdisciplinary team meetings and consultations (child, adult, speech, occupational, and music therapy) to support a collaborative and accountable team culture
Build and maintain partnerships with community organizations to expand accessible services for families
Serve as the point of contact for higher education institutions regarding practicum and internship students, including onboarding and coordination with supervising staff
Maintain appropriate professional boundaries and adhere to ethical standards of practice
Participate in weekly supervision (agency and clinical, as applicable) and maintain licensure requirements
Engage in ongoing professional development opportunities
Maintain flexibility to meet the needs of families, including occasional evenings or participation in family engagement events
Support a culture of equity, inclusion, and respect in all interactions with families, staff, and community partners
Ability to respond effectively in crisis situations and adapt to changing needs