Clinical Case Manager

Bonita House•Oakland, CA

13h•Hybrid

About The Position

Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders. Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities. Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness. CalWORKs Phoenix Program is funded through Alameda County’s Mental Health Services Act (Proposition 63) funding and is designed to actively outreach, engage, and provide a full range of services to 30 adults in Alameda County who have mental health and substance abuse challenges and are enrolled in the Welfare to Work Program. Position Summary: Under the general direction of the Program Director, the Clinical Case Manager is responsible for overseeing the clinical needs of the CalWORKs! Phoenix program members. The collaborative team provides services with an integrated framework, and the Clinician Case Manager plays a critical role in supporting a client’s progress as they move through their engagement activities. This position will work alongside the team in efforts to support the clients’ journey toward greater independence, well-being, and self-sufficiency. Services are often provided in office; however, flexibility needs to be demonstrated to meet client in the community; such as library, job, on-site, and home visits shall be scheduled when appropriate and convenient for clients. The Clinical Case Manager is responsible for maintaining consistent contact with clients, deepening the treatment relationship, assisting clients to identify life goals and linking them to community resources that can support their wellness and recovery. The Clinical Case Manager needs to have the skills, knowledge and ability to shape an effective working alliance, foster hope, build motivation, assess pressing needs, identify barriers to treatment, and link clients to resources to meet their basic needs. The Clinical Case Manager must demonstrate the knowledge and clinical expertise to teach clients the skills that will support symptom reduction and enable them successfully to pursue their goals, and to provide clients with regular coaching to apply these skills in their daily lives. Successful candidates will be knowledgeable and experienced employing intervention strategies using motivational interviewing, trauma-informed care, harm reduction and abstinence-based models of treatment. Clinical supervision is available for this position.

Requirements

Active registration with BBS, Registered MFT or ASW.
Ability to work both independently and as a member of a cohesive team.
Ability to prioritize effectively among competing demands on time.
Solid written skills to meet required standards of documentation.
Interpersonal skills including emotional intelligence.
Must be able to meet Immigration Reform Act of 1986 requirements.
Must have a vehicle to use for work duties, a valid California Motor Vehicle Operator’s License, and automobile insurance.
Must be computer competent and demonstrated ability to learn EHR systems.
Familiarity or prior experience serving underserved/high risk families.
Knowledge of and/or ability to provide assistance with community and concrete resources.

Nice To Haves

Bilingual (Spanish) preferred.
Previous experience working in an Electronic Health Record (EHR).

Responsibilities

Overseeing the clinical needs of the CalWORKs! Phoenix program members.
Maintaining consistent contact with clients, deepening the treatment relationship.
Assisting clients to identify life goals and linking them to community resources that can support their wellness and recovery.
Shaping an effective working alliance, fostering hope, building motivation, assessing pressing needs, identifying barriers to treatment, and linking clients to resources to meet their basic needs.
Teaching clients the skills that will support symptom reduction and enable them successfully to pursue their goals, and providing clients with regular coaching to apply these skills in their daily lives.
Coordinating with flexibility and providing supportive services for 10-15 adults referred from CalWORKs Welfare-to-Work agency who reports or exhibits mental health challenges and/or barriers to employment or vocation.
Facilitating weekly group activities that promote self-sufficiency, recovery wellness, healthy boundaries, Seeking Safety, Parenting, Spirituality/Healing Circle, Empowerment, literacy, career development, etc.
Individually, providing psychoeducation to clients and when appropriate, family members, related to health, well-being, and lifestyle, including symptom management, medication, nutritional, sleep hygiene, trauma-informed care, and relapse prevention; assisting clients with insightful benefits of employment activities as a wellness intervention.
Completing initial bio-psychosocial assessments, annual assessments and establishing collaborative treatment goals.
Providing strength-based, trauma-informed, culturally humble, and non-judgmental high-quality services to meet clients’ comprehensive needs, including linking clients to housing, employment, medical, dental, psychological, parenting, legal, transportation, and money management resources.
Effectively managing and resolving crisis.
Providing assistance with community and concrete resources.
Completing all clinical documentation within required timeframes.
Attending all clinical supervision, case conferences and team meetings as scheduled.
Performing other duties as assigned.