Clinical Case Manager - SAGE

DESC•Seattle, WA

14h•$39 - $43•Onsite

About The Position

The Clinical Case Manager provides ongoing case management to adults with severe and persistent mental illnesses as part of DESC’s SAGE outpatient mental health program. Working on a multidisciplinary team, the role supports clients’ recovery, housing stability, clinical and social stability, independence, and self-sufficiency. Services are delivered using a Recovery model and include outreach, assessment, care coordination, advocacy, crisis support, and assistance with housing and daily living needs. The position is based at DESC’s Downtown Behavioral Health Clinic and includes local travel to meet clients, make home visits, and coordinate with housing staff and community providers. The case manager also supports clients in achieving and maintaining healthy living conditions, including attending care conferences and assisting with residential-unit needs. The role reports to the SAGE Clinical Supervisor and is represented by SEIU Healthcare 1199NW.

Requirements

Relevant bachelor’s degree in social work, psychology, or a related behavioral science, or a combination of one year of relevant paid work experience and demonstrated ability to perform the required job duties.
Ability to drive an agency or personal vehicle for agency business; a current Washington State driver’s license and insurable driving record are required.
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any superseding credential.
Interest in working with clients who are difficult to engage and retain in traditional mental health or substance use disorder programs.
Knowledge of Recovery-focused, strengths-based mental health work.
Knowledge of Harm Reduction strategies.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Ability to communicate and work effectively with staff from various backgrounds.
Commitment to cooperation and continuity across programs and to consideration and respect for consumers.

Nice To Haves

Eligibility for a Licensed AAC credential or a superseding credential meeting RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
Master’s degree in social work, psychology, or another relevant behavioral science.
Bilingual Spanish and English proficiency.
Bicultural background or experience and/or Qualified Minority Mental Health Specialist designation.

Responsibilities

Participate in a multidisciplinary and multi-departmental team providing ongoing case management to adults with severe and persistent mental illnesses.
Collaborate with DESC’s Scattered Sites Supportive Housing team to develop client care and housing retention plans.
Provide outreach and engagement to assigned clients and maintain working relationships with them.
Conduct psychosocial assessments, develop goal planners with consumer participation, and facilitate connections to collaborative resources.
Coordinate consumers’ support and goal plans, including psychiatric treatment, substance abuse treatment, 24-hour support services, and acute case management to help clients access food, clothing, housing, medical care, financial assistance, vocational training, and employment.
Advocate for consumers’ access to community resources and services, protect their rights, and collaborate with community providers to support continuity of care.
Travel locally to conduct outreach and home visits; assist with home inspections and annual recertifications; and identify and report maintenance concerns and housing-retention barriers.
Provide crisis intervention and risk assessment, and tolerate unusual or unpleasant behavior.
Provide counseling when qualified.
Serve as protective payee for some consumers on behalf of the agency, including creating monthly budgets with consumers, distributing funds, and assisting with purchases.
Build and maintain professional relationships with landlords and property managers, assisting with building-rule enforcement and lease compliance as needed.
Document services and meet administrative deadlines.
Support clients in achieving and maintaining healthy living conditions, including attending care conferences, providing outreach and support in residential units, coordinating with housing staff, participating in unit cleanouts, and documenting barriers.
Participate in psychiatric consultation, supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
Attend internal and external trainings on landlord/tenant laws, housing vouchers, and other relevant topics.
Comply with clinical accountability policies and procedures, maintain complete and current clinical and administrative records, and participate in quality assurance reviews when assigned.
Comply with applicable program research and evaluation procedures.
Perform other duties as assigned.