Clinical Case Manager

Felton Institute•Fairfield, CA

5d•Onsite

About The Position

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Felton Outpatient Services Solano (FOSS) is a multi-disciplinary team of clinicians, medical providers, case managers, and administrators that provide recovery-oriented, culturally responsive, and trauma-informed manner specialty behavioral health services to clients 18 and older living with a mental health diagnosis, who are Solano residents and/or have Solano County Medi-Cal or Kaiser Medi-Cal. The team will assist individuals experiencing moderate to severe mental illnesses that interfere with their ability to live in the community, attend appointments with professionals in clinics and hospitals, and manage mental health symptoms by providing the following outpatient services: assessment, evaluation, plan development, collateral, family engagement, individual therapy, individual rehabilitation, case management, crisis intervention, and medication support.

Requirements

Master’s Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure or registered as an associate with the BBS.
Experience with specific modalities harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing.
Charting and documentation experience under insurance payors such as medi-care, medical, and special population funding.
Demonstrated proficiency in Microsoft applications, phone based applications, and navigating EHR systems required.
Strong working knowledge of mental health and substance use disorders with DSM diagnostic skills (clinical interviewing, assessment, structured diagnostic tools where appropriate, and use of available medical records to inform assessment).
Ability to provide psycho-education to clients and consultation to community partners to support the client in their recovery process.
Demonstrated ability to establish trusting, hopeful relationships with clients and community supports with respect of differences of opinion, beliefs, culture, appearances and ways of life.
Excellent communication (written and verbal) and interpersonal skills.
Adaptable, open to change, and able to tolerate ambiguity.
Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
Demonstrated experience as a team player with a welcoming attitude.

Nice To Haves

One year post-graduate experience in similar setting preferred but not required.
Two years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness preferred but not required.
Bilingual applicants encouraged to apply.

Responsibilities

Provides trauma informed, culturally responsive services that include mental health services including modalities ranging harm reduction, contingency management, motivational interviewing, brief solution focused therapy, crisis intervention.
Elicits and maintains strong working relationships with clients and the care team which may include other professionals, peers, medical providers, and client identified support persons such as chosen family, friends, or others
Facilitates and tracks linkages, care coordination, and case management among medical and community- based supports
Outreaches to shelters, streets, hospitals, and community settings to meet clients where they are at and able to locate clients by use of electronic health record systems and planning with client
Ensures timely and accurate documentation of all services provided and maintains applicable chart requirements
Provides inter-agency collaboration to facilitate problem solving and clinical care
On-call consult during working hours to triage clinical emergencies and coordination for coverage to the team
Serve as a back-up for the team as needed
Attend and participate in all assigned trainings for professional, program, and agency development.
Additional duties as needed.