Clinical Case Manager

Servicios de La Raza•Lakewood, CO

1d•$70,000 - $72,000•Onsite

About The Position

The Clinical Case Manager supports the mission of Servicios de La Raza by providing client-centered, trauma-informed, and culturally responsive clinical case management services. This role exercises independent judgment in assessing clients’ individualized needs, developing comprehensive care plans, and facilitating interventions that address mental health, substance misuse, and social determinants of health. The Clinical Case Manager coordinates internal and external resources, engages in strategic partnership-building, and ensures compliance with clinical and documentation standards. By promoting wellness, reducing barriers to care, and supporting equitable access to services, this position strengthens client outcomes, informs programmatic improvements, and contributes to the agency’s broader mission of community well-being and equity.

Requirements

Bachelor’s degree in psychology, human services, social work, or other related field
Ability to establish and maintain effective working relationships with clients, colleagues, agency partners, and the public
Bilingual (Spanish/English)
Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities

Nice To Haves

All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts

Responsibilities

Assess clients’ individualized needs via a comprehensive multifaceted assessment tool addressing social determinants of health, applying professional judgment to determine priority interventions
Develop comprehensive case management plans and assist with care coordination, exercising discretion in prioritizing resources and interventions
Facilitate client-centered, trauma-informed interventions and harm reduction approaches, adapting methods based on client and program needs
Provide psychoeducation on mental health and substance misuse, tailoring content to individual and group contexts
Plan and facilitate psychoeducation groups at SDLR office and other designated offsite locations, using independent judgment to meet learning objectives
Participate in targeted community outreach and events, making decisions that enhance program reach and engagement
Connect clients to internal and external resources, providing guidance and follow-up to ensure continuity of care
Complete and review all necessary client and department documentation according to SDLR standards, ensuring accuracy, compliance, and best practices
Maintain timely and detailed clinical records via E.H.R., meeting BHA guidelines and behavioral health policies
Meet billable services standards according to SDLR
Maintain confidentiality of all clients’ protected health information in accordance with HIPAA guidelines
Engage with external community-serving organizations and establish new partnerships to support program goals
Provide input and recommendations on programmatic improvements based on client and community data
Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking
Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public
Other duties as assigned