Clinical Case Manager Supervisor

Help USA•Brooklyn, NY

6d•Onsite

About The Position

The Clinical Case Manager Supervisor, reporting directly to the Director of Clinical Services, will provide clinical supervision over the clinical case management staff as well as the interns. This role is responsible for overseeing and providing clinical services for 111 families with children headed by young adults aged 18 to 25 years. The population served are from the NY 15 15 program, who often have substance use and/or mental health disorders. Services include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, assessment of employability, and increasing housing stability.

Requirements

Master of Social Work or related field required. (LMSW preferred).
A minimum of 3 plus years of experience with case management and supervision, service coordination, assessment, counseling, and crisis intervention.
Strong oral, written, and negotiation skills.
Strong organizational and documentation skills.
Ability to work both independently and as part of a team.
Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

Experience and knowledge of NYC benefits programs, rental assistance resources, and housing subsidy programs preferred.
Knowledge and understanding of family systems approach to practice and experience with Motivational Interviewing and other best practices preferred.
Valid NYS driver’s license a plus.
Availability to provide evening and weekend coverage as needed.

Responsibilities

Providing weekly supervision to case managers and student interns.
Conducting regular audits of charts and files.
Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being as needed.
Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.
Serving as a liaison with medical, mental health and substance abuse providers to ensure a level of care that the consumers deserve.
Providing resources to the staff to educational and employment linkages.
Helping tenants overcome barriers that may affect the timely submission of monthly rent.
Working with property management to support tenants in all aspects of maintaining permanent housing.
Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.
Participating in weekly individual supervision with the Director of Clinical Services-Brooklyn Region, departmental staff meetings, interdepartmental team meetings with property management staff, and team case conferences.
Utilizing the AWARDS electronic case management system to document case information and to maintain electronic case records, maintaining physical case records as required to comply with regulations and policies set forth by HELP USA and DOHMH, and collecting and submitting weekly and/or monthly performance reports and statistical information as requested by DOHMH.