Clinical Case Manager Lead

Volunteers of America Los Angeles•Compton, CA

13h•Onsite

About The Position

The Clinical Case Management Team provides clients with the highest levels of acuity and co-morbidities individualized care through access to service linkages, counseling, treatment planning, and various crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises the services provided to clients who have several psychological co-morbidities that must be managed appropriately for a successful re-entry into society. As the Lead Clinical Case Manager, this position is responsible for managing most complex client cases. Additionally, coaches and mentors junior staff. The position requires a combination of administrative/office duties and field/outreach work.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Current TB screening and Immunization Records (within 5 days of hire)
Copy of Current Professional License (if applicable)
Current BLS Certification (within 15 days of hire)
Valid Real ID
Completion of all required trainings (within 30 days of hire)
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Master's degree in social work, psychology, or counseling from fully-accredited college or university.
Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT)
Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
Minimum of 1500 supervised hours working towards Licensure (LCSW or LMFT)
Proven leadership qualities.

Responsibilities

Assigns and monitors case load of team: Review daily referrals and screenings of potential clients. Designates clients to case manager for intake and ensures all supporting documents are verified
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
Makes home and field visits to assigned clients weekly
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator/Manager and Clinical Case Management Team
Audit case file on a regular basis for completeness and accuracy, and compliance with regulatory requirements (HIPAA, local law enforcement requirements)
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available community providers for therapeutic, social, educational, and medical resources, as appropriate
Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Provides training, supervision, and problem-solving guidance for Case Management Team in close consultation with Clinicians
Develops, performs, and assists with workshops pertaining to program services that meet client needs
Attends Court as the client liaison as part of case management.
Participates and assists with outreach events
Other duties as assigned
Assign and Monitor case load of Clinical Case Management Team.
Conducts comprehensive screenings and assessments to collect information needed to develop complex case plans, develops plans for clients.
Monitors the progress of clients of all Clinical Case Management Team, conducts intervention as needed.
Assists Clinical Case Management Team by appropriate referrals, conferences and counselling.
Reviews case files for accuracy and regulatory compliance
Trains Case Management Team, is a resource for problem solving guidance
Plans and participates in workshops and outreach events
Attends court with clients to act as client advocate and liaison with regards to case management
Colloborates with other service providers to link participants to community resources and supportive services.
Coaches and mentors junior staff
Other duties as required and may be subject to change