Clinical Case Manager (Housing) - Department 800

Bridgewell•Lynn, MA

10d•$22 - $22•Onsite

About The Position

The Housing Case Manager is responsible for supporting individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, establishing community relationships, and accessing internal resources as needed. This role involves developing and maintaining positive relationships with local service agencies, providers, realtors, and community landlords. The Case Manager will also collect and manage tenant rents, conduct apartment inspections, mediate tenant disputes, and report maintenance needs. A key part of the role includes providing support with housing applications, documenting progress using the HUD HMIS system, and conducting educational sessions on housing stabilization. Additionally, the position involves assisting individuals in maximizing their benefits and income, and maintaining all required documentation according to HUD and regulatory standards.

Requirements

Experience managing individuals with substance abuse and mental health conditions.
Knowledge of housing services, challenges, and resources within demographic area
Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
Excellent organizational and problem solving skills
Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude.
Flexibility, good judgment, organizational skills, and reliable
Proficient in using computer, word processing, spreadsheets, navigation of internet
Requires acceptable CORI results according to Bridgewell policy.

Nice To Haves

Associate's Degree, or working towards degree in related field, or High School diploma or GED with a minimum of 2 years of successful employment within a housing and/or benefits maximization focused program.
Bilingual/bicultural preferred especially in Spanish or Khmer.

Responsibilities

Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
Collect tenant rents and follow through on late rent collections including distribution of notices. Submit rents to Bridgewell financial services department.
Conduct apartment inspections quarterly and/or as situation may warrant. Generate correspondence/reports for supervisor and follow-up letters to tenants as needed.
Mediate with Property Manager common in-house disputes between tenants.
Report maintenance needs reported by the tenant to Bridgewell Facilities Department in a timely manner.
Provide support to individuals with completing HUD housing applications/education applications and other needs associated with housing and continuing education documents.
Document housing progress for each tenant using HUD HMIS system and tier client medical records.
Conduct individual and group informational/educational sessions focused on ensuring housing stabilization, housing challenges and other issues.
Work with individuals on maximizing benefits and income including entitlements, work opportunities, and insurance management.
Maintain required documentation according to HUD and all applicable regulatory standards.
Maintain applicable core training certifications.
Other duties as assigned.