Clinical Care Transition Specialist / Registered Nurse - Grand Rapids

Option Care Health•Lansing, MI

1d•$71,794 - $119,664•Onsite

About The Position

Option Care Health, Inc. is seeking a Clinical Transition Specialist, an experienced sales professional, to join their team. This role involves using sales techniques to sell Option Care products and services to discharging patients. The specialist will educate patients, families, and facility staff on how Option Care services and products can be facilitated at an alternative site. Key responsibilities include assessing patients, gathering preadmission information, collaborating with internal and external partners to ensure quality of service and effective treatment plans, and building strong relationships with referral sources to grow referral rates and achieve sales goals. Option Care Health is committed to developing an inclusive, respectful, engaging, and rewarding culture.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e., ACHC, URAC standards).
Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
Access to a reliable means of transportation which will enable travel to care facilities, home visits, and multiple hospitals.
If using a personal vehicle for transportation, a valid driver’s license and proof of insurance are required.

Nice To Haves

Hands-on home or alternate site infusion or discharge planning experience.
Experience growing service provider partnerships.

Responsibilities

Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
Interact with area service providers daily to sell Option Care services that could assist in the care for discharging patients.
Conduct assessments of patients selected by the hospital to ensure the patient is a viable candidate for alternative site care.
Use sales techniques to educate patients, their families, and facility staff about the services and products provided by Option Care.
Provide hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
Effectively communicate with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
Collect, review, and complete pre-admission information and secure related sign-offs.
Partner with Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting Option Care services.
Partner with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
Review the patient’s medical record to obtain pertinent medical history and primary/secondary insurance payor information and communicate this to the patient registration department.
Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
Participate in data collection required for therapy start and patient tracking processes, including facilitating the transfer of orders via phone, fax, and e-prescribing.
Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding this information.
Provide oversight and input to providers regarding the patient and proper assessment and treatment process and transition to home care.
Serve as a point of contact, coordination, and communication with other providers.
Make arrangements for any special medical supplies or appliances to be available.