Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Atlanta, GA

About The Position

The Clinical Transition Specialist is an experienced sales professional who sells Option Care products and services to patients being discharged from care. The role educates patients, families, and facility staff about receiving services and products at an alternative site, and assesses patients to determine whether they are candidates for that care setting. The specialist gathers preadmission information and works with internal intake teams and external partners, including case managers and discharge planners, to support quality service and effective treatment plans. The position builds relationships with referral sources and partners with Account Managers to grow referrals and achieve sales goals. It provides in-person patient and caregiver education to support timely discharge and therapy independence, coordinates care transitions to home or an alternative site, and communicates with providers and other care-team members throughout the process. The role also reviews medical records, supports patient tracking and therapy starts, and helps arrange special medical supplies or appliances. The position requires travel to partner facilities, community hospitals, medical offices, and other care locations.

Requirements

Licensed Registered Nurse or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels in the business community and with vendors.
Knowledge of standard practices for services offered and applicable standards, including ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver's license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternative-site infusion experience or discharge-planning experience.
Experience growing service-provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key point of contact for referral sources, providing education, assistance, and service.
Promote Option Care services to area providers for patients being discharged.
Assess selected patients to determine their suitability for alternative-site care.
Educate patients, families, and facility staff about Option Care services and products.
Provide in-person education to patients and caregivers to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout discharge and treatment-plan implementation.
Collect, review, and complete preadmission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback on promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs.
Review medical records for relevant medical history and primary and secondary insurance information, and communicate the information to patient registration.
Coordinate care transitions proactively with referral sources and internal partners to support seamless transitions to home or an alternative site.
Participate in data collection for therapy starts and patient tracking, including facilitating order transfers by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
Provide providers with oversight and input regarding patient assessment, treatment, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances when needed.
Travel to partnership facilities, community hospitals, and medical practice offices to promote services, process referrals, and provide education and training.