Clinical Care Specialist

Arizona Department of Administration•Phoenix, AZ

About The Position

The Resource Coordination Lead provides guidance to Resource Liaisons who offer initial care coordination to caregivers of children and youth in out-of-home care statewide upon enrollment to the Arizona Department of Child Safety Comprehensive Health Plan (DCS CHP). The position supports team efforts to connect directly with caregivers of children and youth newly placed in out-of-home care to welcome them to the health plan, explain their benefits, set expectations for Early and Periodic Screening, Diagnostic and Treatment (EPSDT) visits for well child, dental and mental/behavioral health, and answer their questions. Additionally, the Resource Coordination Lead provides guidance to team members when working with medical/behavioral health professionals, caregivers (kinship, foster parents, congregate care staff, etc.), clinic/hospital/specialty care providers, and community resources, including for children with special health care needs.

Requirements

Knowledge of: AHCCCS contractor/subcontractor standards, practices and compliance obligations
Pediatric medical terminology
Integrated pediatric health care services coordination
Clinical standards of care and quality of care
Medicaid and Early Period Screening and Diagnostic Treatment (EPSDT) federal requirements
Skills in: Prioritizing multiple responsibilities to effectively manage time and meet deadlines
Computer software such as Microsoft Word, Excel, Outlook and Teams
Leading teams or team efforts
Problem-solving/trouble-shooting
Verbal and written presentation and communication
Meeting facilitation/educational content
Managing projects
Interpersonal communication with the ability to cross-walk issues between the caregivers and clinical/non-clinical staff
Ability to: Work independently/collaboratively
Plan, analyze, and coordinate activities
Effectively communicate with caregivers and clinical/non-clinical staff, stakeholders, and health professionals
Delegate tasks and set deadlines for the team
Navigate information systems
Apply DCS policies and procedures

Nice To Haves

One (1) year as a Clinical Care Specialist

Responsibilities

Lead efforts with daily operations, assist other team members as needed with any issues/concerns reported by caregivers and/or field staff with direct supervisor and coordinate incoming work with direct supervisor including but not limited assigning staff and validating team data collection/tracking tool(s).
Reviews work products and analyzes information obtained from caregivers with direct supervisor and provides input on situations reported.
Produces, records, tracks and reports data related to care management/coordination including referrals made to community based resources including family/peer to peer support agencies/organization using the Arizona Management System.
Writes reports summarizing activities or productions covering a specified period of time or marking the completion of a projects.
Analyze technical training needs and execute training plans with direct supervisor (including but not limited to coaching/training new staff, review/research learning opportunities to benefit the team and promote process adherence).
Other duties as assigned as related to the position.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
Sick time accrued at 3:42 hours bi-weekly
Deferred compensation plan
Wellness plans
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.
Remote work is a management option and not an employee entitlement or right.
An agency may terminate a remote work agreement at its discretion.