Outpatient LPN/RN Clinical Care Specialist
About The Position
Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community. This is not a traditional LPN or RN role. We are hiring a high-performing Clinical Care Specialist to operate as an extension of the provider—managing patient care, communication, and coordination in a fast-paced, protocol-driven environment with nuanced cases. You will play a direct role in patient outcomes, retention, and overall experience.
Requirements
- Active North Carolina LPN or RN license
- Experience with injections and patient education
- Experience managing patient communication via EMR/portal systems
- Strong critical thinking and ability to follow clinical protocols
- Ability to operate independently with minimal oversight
- High attention to detail and accountability
Nice To Haves
- 2+ years outpatient medical care in primary care, urology, OBGYN, endocrine, or concierge medicine experience.
- Comfortable managing patient communication independently
- Demonstrated clinical judgment (not just task execution)
Responsibilities
- Manage high-volume patient communication (phone + portal) with efficiency and professionalism
- Triage concerns, determine what requires escalation vs. independent handling, and act decisively within scope
- Review charts, labs, and patient history to support clinical decision-making and provider workflow
- Coordinate refills, lab orders, and treatment follow-ups under provider guidance
- Educate patients on treatment plans, injections, and lifestyle modifications
- Monitor patient progress and proactively identify risks to outcomes or retention
- Maintain precise, timely documentation
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- STD/LTD/Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
